Specialist, Product Management

Mastercard
Miami
Workplace: OnsiteFull timeUSD 83,000 - 137,000 annuallyFunction: Communications, PR & CommunitySkills: ["Communication","Organization","Flexibility","Proactive","Team collaboration"]

Support the day-to-day management of external vendors for benefits solutions within the Global Cardholder Services team. Track KPI performance, monitor service provider metrics and SLAs, and help manage budgets, expenses, and quarterly billing. Collaborate with global and regional stakeholders across Cardholder Services, Operational Excellence, Finance, and Technology to gather, aggregate, and disseminate reporting and insights, including maintaining systems and preparing presentations and performance review materials.

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FursaFursa
Mastercard
Mastercard
1 week ago

Specialist, Product Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support the day-to-day management of external vendors for benefits solutions within the Global Cardholder Services team. Track KPI performance, monitor service provider metrics and SLAs, and help manage budgets, expenses, and quarterly billing. Collaborate with global and regional stakeholders across Cardholder Services, Operational Excellence, Finance, and Technology to gather, aggregate, and disseminate reporting and insights, including maintaining systems and preparing presentations and performance review materials.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Support the development of content and presentations about benefits, product strategy, and roadmap.
  • •Maintain accurate reporting systems and dashboards in Salesforce, Tableau, and related tools.
  • •Analyze KPIs monthly and provide insights and recommendations from data across multiple sources.
  • •Support quarterly billing by gathering documentation, tracking POs, and coordinating approvals.
  • •Coordinate performance review cadence with external providers and assist with expense tracking and revenue actuals/forecasts to flag risks.

Pay and Benefits

Salary: USD 83,000 - 137,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Solid PowerPoint skills to develop compelling presentations.
  • •Proactive, curious mindset with strong written and verbal communication skills.
  • •Familiarity with reporting tools such as Salesforce and Tableau (hands-on experience is a plus).
  • •Ability to manage reports, KPIs, roadmaps, and key deliverables in a fast-paced environment.
  • •Ability to support tracking performance metrics, SLAs, and related vendor coordination activities.
Skills:CommunicationOrganizationFlexibilityProactiveTeam collaboration
Tech Stack:PowerPointSalesforceTableauKPIsSLAs

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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