Outbound Product Manager- Agentforce Service Cloud

Salesforce
Dublin
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 8+ yearsSkills: ["Communication","Cross-functional collaboration","Program execution","Problem-solving"]

Own the Agentforce Service Cloud adoption program end-to-end, driving the path to the first 100 customers live and scaling beyond. Set the daily operating cadence with field and product teams, track the adoption metric and go-live reporting, and remove blockers that slow deployment velocity. Close the feedback loop with inbound product managers in under a week, while maintaining and improving the deployment playbook used across the field ecosystem.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
2 days ago

Outbound Product Manager- Agentforce Service Cloud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the Agentforce Service Cloud adoption program end-to-end, driving the path to the first 100 customers live and scaling beyond. Set the daily operating cadence with field and product teams, track the adoption metric and go-live reporting, and remove blockers that slow deployment velocity. Close the feedback loop with inbound product managers in under a week, while maintaining and improving the deployment playbook used across the field ecosystem.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Run the Agentforce Service Cloud adoption program end-to-end, including portfolio-level tracking, deployment velocity, blocker resolution, and go-live reporting.
  • •Set and evolve the program operating rhythm, using high-touch daily cadence for the first 100 customers and transitioning to weekly/bi-weekly as it scales.
  • •Intake customer feedback from the field and close the loop with inbound product managers within a week to accelerate product action.
  • •Identify blockers across FDE, CSM, PS, and partner teams that prevent executing the deployment playbook, then fix or remove them at scale.
  • •Build and maintain the deployment playbook used by the field ecosystem and ensure its accuracy and completeness.
Travel: Medium travel

Key Requirements

  • •8+ years of experience in technical product management, product operations, or deployment strategy, driving complex cross-functional programs to outcome in enterprise AI, cloud, or SaaS.
  • •Technical depth with an engineering background to understand architectures, identify what blocks deployments, and hold credible conversations with engineers.
  • •Deep familiarity with AI and agentic systems, including hands-on experience with LLMs, agent frameworks, or AI-powered products in enterprise environments.
  • •Proven operator who manages portfolios (many customers at once), spots systemic blockers, and resolves them quickly.
  • •Excels in ambiguity with exceptional communication, able to create structure from noise and deliver crisp exec updates.
Experience:8+ yearsEnterprise AICloudSaaS
Skills:CommunicationCross-functional collaborationProgram executionProblem-solving
Tech Stack:LLMsAI

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor