Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Sales0Education: bachelorsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls to drive revenue for telecom plans, upgrades, bundles, and retention offers. You’ll identify customer needs, recommend tailored solutions, handle objections, and consistently meet daily, weekly, and monthly sales targets. Maintain accurate CRM records and follow scripts, quality, and process standards while delivering strong customer experience. This is an entry-level, night-shift, work-from-office role in Gurugram with company-provided pick-up/drop for night shifts.

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FursaFursa
NTT
NTT
4 months ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Engage Canada-based customers through high-volume outbound calls to drive revenue for telecom plans, upgrades, bundles, and retention offers. You’ll identify customer needs, recommend tailored solutions, handle objections, and consistently meet daily, weekly, and monthly sales targets. Maintain accurate CRM records and follow scripts, quality, and process standards while delivering strong customer experience. This is an entry-level, night-shift, work-from-office role in Gurugram with company-provided pick-up/drop for night shifts.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products such as plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •0–2 years of experience (freshers welcome), with BPO/sales preferred.
  • •Graduate (flexible based on communication skills).
  • •Strong communication with neutral/clear English accent.
  • •Persuasive sales mindset with active listening and customer empathy.
  • •Ability to handle rejection and resilience; basic system/CRM handling.
Experience:0BPOSales
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn