Sephora

2 weeks ago

Talent and Business Operations Manager, Stores (Toronto, ON, CA, M6K 1X9)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead people and store operations for Sephora Canada by overseeing staffing, scheduling, training, and onboarding of Beauty Advisors. Own the store’s operational standards, including inventory management, cycle counts, and process execution. Drive hiring by conducting final interviews and using the applicant tracking system. Manage payroll and performance reviews for direct reports while developing high-performing teams with strong communication and leadership.

Location: Toronto

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead the people and operational functions of the store, including staffing, zoning, and consistent execution of Sephora operational standards.
•Oversee hiring by conducting final interviews and using the online applicant tracking system to source, select, and hire candidates.
•Manage training and development by developing and executing the store’s ongoing training strategy with the Store Director and education partners.
•Oversee scheduling and payroll, including weekly schedule creation, time-off approvals, and ensuring payroll submission aligns with guidelines.
•Manage performance and store operations, including annual performance reviews, performance management situations, and inventory processes (shipping, receiving, returns, tester/supply control, and cycle counts).

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveLearning BudgetProduct Discounts

Key Requirements

•2-4 years of management experience in the beauty, retail, or customer service industry equivalent roles.
•Previous experience recruiting, staffing, and hiring across store positions, including leadership.
•Proven ability to create high-performing teams and identify, develop, and grow in-store talent.
•Ability to maintain composure and handle difficult conversations when needed.
•Excellent verbal and written communication skills; ability to influence business partners; experience with Windows, Word, and Excel.

Experience:2-4 yearsBeautyRetailCustomer service

Skills:CommunicationLeadershipTeam developmentInfluencingManagerial courage

Tech Stack:WindowsWordExcel

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

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Sephora

2 weeks ago

Talent and Business Operations Manager, Stores (Toronto, ON, CA, M6K 1X9)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead the people and operational functions of the store, including staffing, zoning, and consistent execution of Sephora operational standards.
•Oversee hiring by conducting final interviews and using the online applicant tracking system to source, select, and hire candidates.
•Manage training and development by developing and executing the store’s ongoing training strategy with the Store Director and education partners.
•Oversee scheduling and payroll, including weekly schedule creation, time-off approvals, and ensuring payroll submission aligns with guidelines.
•Manage performance and store operations, including annual performance reviews, performance management situations, and inventory processes (shipping, receiving, returns, tester/supply control, and cycle counts).

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveLearning BudgetProduct Discounts

Key Requirements

•2-4 years of management experience in the beauty, retail, or customer service industry equivalent roles.
•Previous experience recruiting, staffing, and hiring across store positions, including leadership.
•Proven ability to create high-performing teams and identify, develop, and grow in-store talent.
•Ability to maintain composure and handle difficult conversations when needed.
•Excellent verbal and written communication skills; ability to influence business partners; experience with Windows, Word, and Excel.

Experience:2-4 yearsBeautyRetailCustomer service

Skills:CommunicationLeadershipTeam developmentInfluencingManagerial courage

Tech Stack:WindowsWordExcel

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn