Customer Engineer-CMP

Applied Materials
Chengdu
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 1-4 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Diagnostic skills","Mechanical aptitude"]

Serve as the direct liaison with semiconductor equipment customers by installing, maintaining, and upgrading systems. Troubleshoot using digital analytics and basic diagnostic techniques, then perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided). Coordinate and communicate with customers to ensure smooth operations and exceptional service, partnering closely with senior customer engineers.

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Applied Materials
Applied Materials
2 days ago

Customer Engineer-CMP

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Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the direct liaison with semiconductor equipment customers by installing, maintaining, and upgrading systems. Troubleshoot using digital analytics and basic diagnostic techniques, then perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided). Coordinate and communicate with customers to ensure smooth operations and exceptional service, partnering closely with senior customer engineers.
Location: Chengdu
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Collaborate with senior field service engineers on installing, maintaining, and upgrading customer equipment.
  • •Use digital analytics for troubleshooting.
  • •Apply basic diagnostic techniques to assess equipment and address technical issues with guidance.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Pay and Benefits

Perks:Travel AllowanceLearning Budget

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or a trade certification.
  • •1–2 years of work experience in customer/field service support or a related technical field.
  • •Ability to read and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics, plus familiarity with hand tools and digital multimeters.
Experience:1-4 yearsSemiconductorsCustomer supportField service
Education:Associate's
Skills:CommunicationTroubleshootingDiagnostic skillsMechanical aptitude
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital analyticsDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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