1 month ago

Support Delivery Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Supporting premier, strategic customers by delivering tailored cloud and AI-driven services. Own accounts, influence product and service experiences, and develop data-driven Service Improvement Plans (SIPs). Collaborate with product, engineering, support, and Professional Services; identify risks; manage KPIs; and influence roadmaps with deep technical expertise across Akamai’s portfolio.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own accounts by developing partnerships with stakeholders, leveraging Akamai Core Compute, Edge Compute, Cloud Security & Delivery solutions
•Collaborate with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs
•Leverage a data driven approach to build Service Improvement Plans (SIPs), focusing on improvement and efficiency
•Identify and escalate risks, driving problem prevention with Support Services, Professional Services, and Products teams
•Manage key performance metrics to mitigate risks prior to customer milestones and influence adoption of best practices

Pay and Benefits

Salary: CAD 115,100 - 207,100 annually

Equity and Bonus:Equity

Perks:Health Insurance401kEquityPaid LeaveEspp

Key Requirements

•12 years of experience and a Bachelor’s degree in Computer Science, Engineering or Management Information Systems or its equivalent
•Experience in account management or customer success within cloud infrastructure, application hosting, networking, security or modern compute environments
•Knowledge of AI inferencing, generative AI technologies or emerging agentic AI use cases and architectures
•Experience analyzing data to inform continuous process improvements
•Basic understanding of networking, cloud security, WAF and internet protocols (DNS, HTTP, TCP/IP)

Experience:12+ yearsCloud computingEnterprise softwareAI

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingRelationship-buildingCollaboration

Languages:English

Tech Stack:Akamai Core ComputeEdge ComputeKubernetesContainersAPIsCloud securityAI

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn

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Akamai Technologies

1 month ago

Support Delivery Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own accounts by developing partnerships with stakeholders, leveraging Akamai Core Compute, Edge Compute, Cloud Security & Delivery solutions
•Collaborate with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs
•Leverage a data driven approach to build Service Improvement Plans (SIPs), focusing on improvement and efficiency
•Identify and escalate risks, driving problem prevention with Support Services, Professional Services, and Products teams
•Manage key performance metrics to mitigate risks prior to customer milestones and influence adoption of best practices

Pay and Benefits

Salary: CAD 115,100 - 207,100 annually

Equity and Bonus:Equity

Perks:Health Insurance401kEquityPaid LeaveEspp

Key Requirements

•12 years of experience and a Bachelor’s degree in Computer Science, Engineering or Management Information Systems or its equivalent
•Experience in account management or customer success within cloud infrastructure, application hosting, networking, security or modern compute environments
•Knowledge of AI inferencing, generative AI technologies or emerging agentic AI use cases and architectures
•Experience analyzing data to inform continuous process improvements
•Basic understanding of networking, cloud security, WAF and internet protocols (DNS, HTTP, TCP/IP)

Experience:12+ yearsCloud computingEnterprise softwareAI

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingRelationship-buildingCollaboration

Languages:English

Tech Stack:Akamai Core ComputeEdge ComputeKubernetesContainersAPIsCloud securityAI

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn