4 days ago

Support Engineer (French Language)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Provide round-the-clock customer support in French for Ajax security and smart home products. Respond via phone, email, and live chat, troubleshoot customer issues, and escalate complex problems when needed. Maintain accurate records in a CRM system and educate users on product features and benefits. Work with a dedicated support team supporting customers globally.

Location: Lviv

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Respond to customer inquiries promptly and professionally via phone, email, and live chat.
•Investigate and troubleshoot client issues related to Ajax products and services to ensure swift resolution.
•Escalate complex problems to the appropriate team when necessary.
•Document and track customer interactions and problems using a CRM system.
•Educate customers on product features and benefits.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Intermediate or higher French to communicate with a global customer base.
•Experience communicating with customers to understand their needs and provide exceptional support.
•Familiarity with CRM systems, Jira, Confluence, and telephony (advantage).
•Knowledge of the basics of physics and electrical engineering to handle technical queries.
•Able to respond promptly and professionally via phone, email, and live chat.

Skills:Customer communicationProblem-solvingProfessional communication

Languages:French

Tech Stack:CRMJiraConfluenceTelephony

Company Brief

Ajax Systems

Designs and manufactures wireless professional security systems and smart home devices, including alarms, sensors, cameras, and communication hubs, sold globally for residential and commercial security and IoT integration.

Industry: Surveillance & Security Hardware

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Kyiv, Ukraine

Founded: 2011

Website LinkedIn

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Ajax Systems

4 days ago

Support Engineer (French Language)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Lviv

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Respond to customer inquiries promptly and professionally via phone, email, and live chat.
•Investigate and troubleshoot client issues related to Ajax products and services to ensure swift resolution.
•Escalate complex problems to the appropriate team when necessary.
•Document and track customer interactions and problems using a CRM system.
•Educate customers on product features and benefits.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Intermediate or higher French to communicate with a global customer base.
•Experience communicating with customers to understand their needs and provide exceptional support.
•Familiarity with CRM systems, Jira, Confluence, and telephony (advantage).
•Knowledge of the basics of physics and electrical engineering to handle technical queries.
•Able to respond promptly and professionally via phone, email, and live chat.

Skills:Customer communicationProblem-solvingProfessional communication

Languages:French

Tech Stack:CRMJiraConfluenceTelephony

Company Brief

Ajax Systems

Industry: Surveillance & Security Hardware

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Kyiv, Ukraine

Founded: 2011

Website LinkedIn