Super.com

2 months ago

Senior Fraud Investigator - Financial Products

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Protect the integrity and profitability of financial products by executing fraud and operational risk reviews across the customer lifecycle. Investigate identity verification issues, account misuse, payment and dispute abuse, and negative balance scenarios for the Card and Cash Advance portfolio. Monitor fraud/KYC dashboards, refine playbooks and controls, improve risk reporting, and partner across Product, Engineering, Finance, Compliance, Operations, and external vendors to reduce losses while balancing customer experience and growth.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Execute operational risk and fraud review workflows across financial products, including identity verification investigations and escalations tied to Card and Cash Advance flows.
•Conduct manual investigations into suspicious behavior, application fraud, account misuse, identity-related risk, negative balance scenarios, and chargeback-related abuse.
•Monitor fraud, KYC, and operational dashboards to identify trends, exceptions, emerging threats, and opportunities for faster response.
•Develop and refine operational procedures, playbooks, and controls to improve consistency, auditability, and decision quality.
•Partner cross-functionally with Product, Engineering, Data, Compliance, Operations, and vendors to improve controls, close gaps, operationalize process changes, and improve leadership risk reporting.

Pay and Benefits

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveRetirement MatchingWellness StipendLearning Budget

Key Requirements

•3+ years of relevant experience in fraud operations, financial crime investigations, risk/payment fraud operations, KYC, and/or trust and safety in fintech, ecommerce, payments, or other high-risk environments.
•Strong working knowledge of fraud prevention concepts, operational risk controls, KYC and identity verification workflows, and case investigation practices.
•Strong analytical thinking and attention to detail to assess risk signals and investigate complex cases effectively.
•Ability to investigate complex cases with good judgment, strong attention to detail, and a high sense of ownership.
•Strong written and verbal communication skills to explain risk decisions clearly and collaborate across teams.

Experience:3+ yearsFintechEcommercePaymentsKYCFraud operationsFinancial crime

Skills:Analytical thinkingAttention to detailInvestigative judgmentCommunicationOwnership

Certifications:CFECPFPP

Tech Stack:SQLLookerTableauPowerBI

Company Brief

Super.com

Super (formerly Snapcommerce) is a consumer fintech platform that helps users save on online purchases, find deals, and access financial tools through AI-driven price discovery, cashback, and payment solutions across e-commerce and travel verticals.

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Toronto, Canada

Founded: 2016

Website LinkedIn

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Super.com

2 months ago

Senior Fraud Investigator - Financial Products

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Execute operational risk and fraud review workflows across financial products, including identity verification investigations and escalations tied to Card and Cash Advance flows.
•Conduct manual investigations into suspicious behavior, application fraud, account misuse, identity-related risk, negative balance scenarios, and chargeback-related abuse.
•Monitor fraud, KYC, and operational dashboards to identify trends, exceptions, emerging threats, and opportunities for faster response.
•Develop and refine operational procedures, playbooks, and controls to improve consistency, auditability, and decision quality.
•Partner cross-functionally with Product, Engineering, Data, Compliance, Operations, and vendors to improve controls, close gaps, operationalize process changes, and improve leadership risk reporting.

Pay and Benefits

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveRetirement MatchingWellness StipendLearning Budget

Key Requirements

•3+ years of relevant experience in fraud operations, financial crime investigations, risk/payment fraud operations, KYC, and/or trust and safety in fintech, ecommerce, payments, or other high-risk environments.
•Strong working knowledge of fraud prevention concepts, operational risk controls, KYC and identity verification workflows, and case investigation practices.
•Strong analytical thinking and attention to detail to assess risk signals and investigate complex cases effectively.
•Ability to investigate complex cases with good judgment, strong attention to detail, and a high sense of ownership.
•Strong written and verbal communication skills to explain risk decisions clearly and collaborate across teams.

Experience:3+ yearsFintechEcommercePaymentsKYCFraud operationsFinancial crime

Skills:Analytical thinkingAttention to detailInvestigative judgmentCommunicationOwnership

Certifications:CFECPFPP

Tech Stack:SQLLookerTableauPowerBI

Company Brief

Super.com

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Toronto, Canada

Founded: 2016

Website LinkedIn