Business Systems Service and Operations Manager

BAE Systems
United Kingdom
Workplace: HybridFull timeGBP 70,000+Function: Business OperationsSkills: ["Leadership","Stakeholder management","Technical leadership","Problem resolution","Continuous improvement"]

Lead the support, performance, and continuous improvement of critical business applications, ensuring reliable, secure, and high-quality service delivery. Manage a small team of IT specialists, align application services with functional business needs, and drive service strategies across hosting and performance. Provide technical leadership and user support, champion security best practices, and assess risks including hardware, software, and hosting obsolescence to maintain resilient service operations.

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BAE Systems
BAE Systems
21 hours ago

Business Systems Service and Operations Manager

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead the support, performance, and continuous improvement of critical business applications, ensuring reliable, secure, and high-quality service delivery. Manage a small team of IT specialists, align application services with functional business needs, and drive service strategies across hosting and performance. Provide technical leadership and user support, champion security best practices, and assess risks including hardware, software, and hosting obsolescence to maintain resilient service operations.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead continuous improvement initiatives for Business Systems application services to enhance efficiency, user experience, and delivery quality.
  • •Manage and optimise application performance across multiple networks to provide strong application services.
  • •Manage and support a small team of IT professionals responsible for Business Systems applications and continuous improvement.
  • •Collaborate with Business Systems functional teams to align application services with evolving requirements and organisational priorities.
  • •Ensure security compliance, provide technical guidance and end-user support, and manage hosting capabilities and obsolescence remediation plans.

Pay and Benefits

Salary: GBP 70,000

Key Requirements

  • •Relevant Information Systems or Engineering qualifications, and/or equivalent experience.
  • •Knowledge of the ITIL framework and processes, plus IT trends and good practice.
  • •Understanding of the software development lifecycle, methodologies, reviews, policies, standards, and governance.
  • •Experience leading teams.
  • •Ability to champion security best practices and ensure compliance with relevant standards.
Skills:LeadershipStakeholder managementTechnical leadershipProblem resolutionContinuous improvement
Tech Stack:ITILSoftware development lifecycleCOTSWeb applicationsHosting environmentsOn-premise systemsNetworks

Eligibility

Security Clearance:Baseline Personnel Security StandardNational Security Vetting

Company Brief

BAE Systems
Multinational defence, security and aerospace company designing, manufacturing and supporting military and civilian systems including naval ships, submarines, aircraft, cyber solutions and electronic systems for governments and commercial customers.
Industry: Defense Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1999
WebsiteLinkedIn