Credit & Collections Analyst

Salesforce
Tokyo
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Self-starter","Attention to detail","Decision-making","Initiative","Ability to work independently"]

Handle customer inquiries related to invoicing, payment terms, and contract management for a portfolio of accounts. Manage collections communications to ensure assigned invoices are paid on time, support month-end cash application activities, and assist AR operations with credit/cash collection reporting, write-offs, and cash application processes. Coordinate across internal teams and participate in cross-functional global projects to resolve billing and collections issues efficiently.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
22 hours ago

Credit & Collections Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Handle customer inquiries related to invoicing, payment terms, and contract management for a portfolio of accounts. Manage collections communications to ensure assigned invoices are paid on time, support month-end cash application activities, and assist AR operations with credit/cash collection reporting, write-offs, and cash application processes. Coordinate across internal teams and participate in cross-functional global projects to resolve billing and collections issues efficiently.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Receive, investigate, and respond to billing and collections inquiries, including invoicing, payment schedules, contract management, and account cancellations/reductions, escalating when needed
  • •Manage an assigned collections portfolio and initiate collections communications to ensure invoices are paid on time
  • •Assist with month-end cash application activities
  • •Support Credit/Cash Collection Manager with customer communication, AR management, write-offs, cash applications, and reporting
  • •Participate in and lead implementation of cross-functional global projects

Key Requirements

  • •Advanced written and verbal Japanese communication skills
  • •Advanced written and verbal English communication skills
  • •2-3 years experience in a customer-facing position (preferred)
  • •Proficiency in MS Excel (Intermediate level or above)
  • •Ability to manage a high volume of cases while meeting deadlines in a fast-paced environment
Skills:Self-starterAttention to detailDecision-makingInitiativeAbility to work independently
Languages:JapaneseEnglish
Tech Stack:MS ExcelWorkdaySalesforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor