Contact Centre Representative II (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service orientation","Communication","Teamwork","Problem-solving"]

Provide咨询与处理与付款等相关业务，为客户需求做出识别并推荐合适的产品与服务，确保达到预期效果。根据具体情况提出合理方案，帮助客户解决疑难并提供高质量服务，同时在轮班安排下交付良好的客户体验。与团队紧密合作，展现清晰沟通与服务意识，并能进行一定程度的英语沟通及读写。

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FursaFursa
HSBC
HSBC
3 days ago

Contact Centre Representative II (Guangzhou, GD, CN, 510170)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide咨询与处理与付款等相关业务，为客户需求做出识别并推荐合适的产品与服务，确保达到预期效果。根据具体情况提出合理方案，帮助客户解决疑难并提供高质量服务，同时在轮班安排下交付良好的客户体验。与团队紧密合作，展现清晰沟通与服务意识，并能进行一定程度的英语沟通及读写。
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •就付款等相关业务向客户提供咨询与处理。
  • •发掘客人需求，并向客户推荐合适的产品及服务。
  • •根据情况提出合理方案，协助客户解决疑难并提升满意度。
  • •提供高质量客户服务并确保预期效果。
  • •在轮班安排下与团队协作完成客户服务工作。

Key Requirements

  • •具备良好的客户服务意识，并愿意从事客户服务工作。
  • •粤语流利、思路清晰，语言表达能力强，善于沟通。
  • •具备良好的团队合作精神。
  • •具备一定的英语沟通及读写能力。
  • •能够接受轮班安排（优先考虑）。
Skills:Customer service orientationCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn