Travel Assistance Coordinator (Stevens Point, WI, US)

Zurich Insurance
United States
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Critical thinking","Creative thinking","Multitasking"]

Serve as a trusted first point of contact for travelers experiencing disruptions. Handle inbound calls for emergencies such as lost luggage tracking, passport/visa replacement, travel rebooking, and concierge pre-trip planning. Coordinate solutions using case management tools and MS Office while maintaining a professional, reassuring phone experience. Apply problem-solving and creative thinking to document interactions and deliver high-quality service from initial contact through resolution.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zurich Insurance
Zurich Insurance
10 hours ago

Travel Assistance Coordinator (Stevens Point, WI, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a trusted first point of contact for travelers experiencing disruptions. Handle inbound calls for emergencies such as lost luggage tracking, passport/visa replacement, travel rebooking, and concierge pre-trip planning. Coordinate solutions using case management tools and MS Office while maintaining a professional, reassuring phone experience. Apply problem-solving and creative thinking to document interactions and deliver high-quality service from initial contact through resolution.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Provide real-time support and coordinate travel solutions during unexpected travel disruptions
  • •Handle inbound calls from policyholders for travel emergencies (lost luggage tracking, passport/visa replacement, rebooking, and pre-trip planning)
  • •Create positive customer experiences by applying product/service knowledge from the assistance team
  • •Use critical and creative thinking to provide out-of-the-box solutions
  • •Document policyholder interactions while communicating over the phone to ensure resolution

Pay and Benefits

Perks:Health Insurance401kPaid LeaveParental Leave

Key Requirements

  • •High school diploma or equivalent
  • •2+ years of providing exceptional customer service
  • •Excellent written and verbal communication skills
  • •Effective problem-solving skills
  • •Proficient in MS Office programs while multitasking
Experience:2+ years
Education:High School
Skills:CommunicationProblem-solvingCritical thinkingCreative thinkingMultitasking
Tech Stack:MS OfficeCase management tools

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn