Quality Control Specialist (Serbia)

Yango
Serbia
Workplace: RemoteFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Collaboration","Communication","Ability to provide feedback","Analytical thinking","Continuous learning"]

Review ride-hailing customer support interactions to evaluate response quality and provide clear feedback to support agents. Analyze recurring performance issues, discuss improvement opportunities with agents who have low quality metrics, and document findings in reports. Help elevate user experience so every rider feels heard and valued, working remotely with candidates based in Serbia.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Yango
Yango
3 days ago

Quality Control Specialist (Serbia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Review ride-hailing customer support interactions to evaluate response quality and provide clear feedback to support agents. Analyze recurring performance issues, discuss improvement opportunities with agents who have low quality metrics, and document findings in reports. Help elevate user experience so every rider feels heard and valued, working remotely with candidates based in Serbia.
Location: Serbia
Workplace: Remote
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Entry level

Key Responsibilities

  • •Review support agent responses and evaluate their quality.
  • •Provide feedback on reviewed cases, including the reasoning behind evaluations.
  • •Analyze performance issues and discuss improvement areas with agents with low quality metrics.
  • •Prepare reports on reviewed cases and document issues.
  • •Suggest improvements to make the support service more effective and improve user experience.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •6+ months of experience as a Quality Control Specialist, Support Specialist, or in a similar role.
  • •Fluent Serbian and Russian language skills at B2 level or higher.
  • •Have a personal laptop or desktop with a stable internet connection for remote work.
  • •Ability to work collaboratively and support teammates.
  • •Willingness to learn and develop professionally.
Skills:CollaborationCommunicationAbility to provide feedbackAnalytical thinkingContinuous learning
Languages:SerbianRussian

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn