Senior Service Delivery Specialist, Enhanced Operations Service (Toronto, ON, CA, M5K 1B7)

SAP
Toronto
Workplace: HybridFull timeCAD 145,000 - 195,000 annuallyFunction: Transportation & Fleet OperationsExperience: 9+ yearsEducation: bachelorsSkills: ["Analytical","Solution-oriented thinking","Written and verbal communication","Collaboration","Process improvement"]

Serve as the primary interface between the EOS delivery organization and customer delivery managers for SAP Global Cloud Operations. Safeguard and optimize customer investments by planning service requests across the lifecycle, handling incident/event/problem escalation, and collaborating with internal teams to resolve technical delivery challenges. Bring deep hands-on expertise with SAP BASIS technologies, Linux-based server environments, and cloud/network concepts such as load balancers and virtual machines to drive customer satisfaction and process improvements.

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FursaFursa
SAP
SAP
4 hours ago

Senior Service Delivery Specialist, Enhanced Operations Service (Toronto, ON, CA, M5K 1B7)

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the primary interface between the EOS delivery organization and customer delivery managers for SAP Global Cloud Operations. Safeguard and optimize customer investments by planning service requests across the lifecycle, handling incident/event/problem escalation, and collaborating with internal teams to resolve technical delivery challenges. Bring deep hands-on expertise with SAP BASIS technologies, Linux-based server environments, and cloud/network concepts such as load balancers and virtual machines to drive customer satisfaction and process improvements.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Act as the EOS delivery team interface for customer CDMs/TSMs, planning service requests throughout the lifecycle.
  • •Create and align activity plans with TSMs and CDMs, and address technical delivery challenges across the customer lifecycle.
  • •Serve as an escalation point for technical issues and support multiple service areas including service request fulfillment, incident management, event management, and problem management.
  • •Use a strong understanding of customer business goals to provide recommendations and innovative solutions.
  • •Collaborate with customer delivery managers to ensure satisfaction and with product development for roadmap support and fixes.
Travel: Low travel

Pay and Benefits

Salary: CAD 145,000 - 195,000 annually

Key Requirements

  • •9+ years of IT experience with a primary focus on SAP technology (BASIS).
  • •Minimum 5 years in a technical role with demonstrated experience managing SAP products running on SAP HANA/Sybase.
  • •Advanced technical background in Linux-based server operating systems.
  • •Hands-on experience with SAP technologies such as SAP NetWeaver, Web Dispatcher, and BusinessObjects solutions.
  • •Solid knowledge of hyperscalers, networks, and virtual technologies including load balancers and virtual machines.
Experience:9+ yearsSAPCloud operationsEnterprise IT
Education:Bachelor's in Computer Science, Engineering, or Information Management
Skills:AnalyticalSolution-oriented thinkingWritten and verbal communicationCollaborationProcess improvement
Certifications:SAP certification
Languages:English
Tech Stack:SAPSAP NetWeaverWeb DispatcherBusinessObjectsConvergent ChargingConvergent MediationOpenTextSAP HANASybaseLinuxLoad balancersVirtual machinesHyperscalers

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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