Senior Client Service Advisor-1

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical problem-solving","Communication","Interpersonal skills","Prioritization","Multitasking","Relationship building","Client focus","Adaptability"]

Serve as an expert escalation point for complex client servicing issues, supporting onboarding and ongoing account management. Analyze statements and fees, reprice accounts, resolve billing and funding inquiries, and guide clients through PCI compliance and chargeback questions. Provide advanced technical support for POS terminals, payment gateways, and VAR integrations, partnering with Sales, Operations, and third-party providers to drive activation, retention, and revenue protection.

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Huntington Bancshares
Huntington Bancshares
6 days ago

Senior Client Service Advisor-1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as an expert escalation point for complex client servicing issues, supporting onboarding and ongoing account management. Analyze statements and fees, reprice accounts, resolve billing and funding inquiries, and guide clients through PCI compliance and chargeback questions. Provide advanced technical support for POS terminals, payment gateways, and VAR integrations, partnering with Sales, Operations, and third-party providers to drive activation, retention, and revenue protection.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Resolve complex client issues through high-level servicing escalations across workflow channels while delivering a consistent client experience.
  • •Provide expert support during onboarding and ongoing servicing of client accounts.
  • •Handle escalated inquiries by identifying root causes and educating clients on best practices and issue prevention.
  • •Deliver advanced technical support for POS terminals, payment gateways, and VAR integrations to ensure timely guidance.
  • •Analyze statements and fees, reprice accounts, facilitate PCI compliance discussions, and advise on chargebacks, billing discrepancies, and funding investigations.

Pay and Benefits

Perks:Health InsuranceRetirement SavingsPaid LeavePaid HolidaysLife InsuranceDisability InsuranceWellness Stipend

Key Requirements

  • •Bachelor’s degree
  • •Minimum 5 years’ experience in merchant services or a related industry
  • •Provide strong analytical and problem-solving skills
  • •Demonstrate excellent communication and interpersonal skills
  • •Quickly learn software systems; includes strong back-office operations knowledge such as interchange qualification analysis and ACH reject resolution
Experience:5+ yearsMerchant services
Education:Bachelor's
Skills:Analytical problem-solvingCommunicationInterpersonal skillsPrioritizationMultitaskingRelationship buildingClient focusAdaptability
Tech Stack:WordExcelSalesforcePOS terminalsPayment gatewaysVAR integrationsPCIACHChargebacksClover

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn