Ramp Service Agent (Customer Service Representatives) CSR (Lead)

Akima
United States
Workplace: OnsiteFull timeUSD 13.87 - 23.54 hourlyFunction: Customer Support (Service Desk)Skills: ["Leadership","Communication","Teamwork","Self-motivation","Ability to work under stressful conditions","Problem-solving"]

Lead ramp service operations for large cargo aircraft by overseeing ground handling tasks and coordinating daily activities of ramp crews. Maintain safety and security, interface with customers’ staff, and provide leadership and training. Perform aircraft weight and balance calculations, operate ground service equipment including cargo loaders and de-icing equipment, and support routine maintenance of aircraft support equipment. Report to the Station Manager and handle duties as assigned.

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FursaFursa
Akima
Akima
15 hours ago

Ramp Service Agent (Customer Service Representatives) CSR (Lead)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead ramp service operations for large cargo aircraft by overseeing ground handling tasks and coordinating daily activities of ramp crews. Maintain safety and security, interface with customers’ staff, and provide leadership and training. Perform aircraft weight and balance calculations, operate ground service equipment including cargo loaders and de-icing equipment, and support routine maintenance of aircraft support equipment. Report to the Station Manager and handle duties as assigned.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Maintain safety and security of ramp activities at all times.
  • •Serve as the day-to-day interface with the customer’s staff.
  • •Provide leadership and training to Pegasus Ramp Service Agent (RSA) staff.
  • •Perform aircraft weight and balance calculations.
  • •Operate ground service equipment (including heavy cargo loaders and de-icing equipment) and perform general maintenance as assigned.

Pay and Benefits

Salary: USD 13.87 - 23.54 hourly

Key Requirements

  • •Oversee ramp crew activities and provide leadership and training.
  • •Perform aircraft weight and balance calculations and support daily ramp operations.
  • •Operate ground service equipment, including heavy cargo loaders and aircraft de-icing equipment.
  • •Maintain safety and security of ramp activities at all times while working with customers’ staff.
  • •Must be at least 18, have a valid driver’s license, lift 60 pounds comfortably, and be able to work nights/weekends/holidays in inclement weather; English fluency and ability to work without direct supervision are required.
Skills:LeadershipCommunicationTeamworkSelf-motivationAbility to work under stressful conditionsProblem-solving
Licenses:Driver's license
Languages:English

Company Brief

Akima
Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Herndon, United States
Founded: 1996
Website