Product Evangelist

ReadMe
New York, San Francisco
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Communication","Empathy","Presentation","Problem-solving","Customer focus"]

Join ReadMe as a Product Evangelist to become the product expert, guide customers in real time, host office hours, and translate user feedback into high-quality content. You’ll engage with a thriving developer community, create technical docs and videos, and help shape product understanding across support, product, and engineering teams in a fast-growing SaaS company.

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ReadMe
ReadMe
7 months ago

Product Evangelist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Closed

Job Summary

Join ReadMe as a Product Evangelist to become the product expert, guide customers in real time, host office hours, and translate user feedback into high-quality content. You’ll engage with a thriving developer community, create technical docs and videos, and help shape product understanding across support, product, and engineering teams in a fast-growing SaaS company.
Location: New York, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Become deeply knowledgeable about the ReadMe product and explain why features work, not just how.
  • •Be customer-facing in real time by hosting office hours, joining live support or customer calls, and representing the product clearly and empathetically.
  • •Proactively engage and support the user community, including managing Slack interactions and surfacing patterns you’re seeing.
  • •Produce high-quality product content by writing clear technical documentation and creating videos, walkthroughs, or other educational content.
  • •Own meaningful parts of the customer experience and translate customer needs into actionable insights for product and engineering.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVisionHybrid WorkGym Membership401kOne MedicalParternal Leave

Key Requirements

  • •Deeply understand the ReadMe product and stay close to new features and product direction
  • •Be customer-facing in real time by hosting office hours and joining live support or customer calls
  • •Help users troubleshoot issues, unblock their workflows, and discover better ways to use ReadMe
  • •Proactively engage and support the user community, including Slack
  • •Produce high-quality product content such as clear technical documentation, tutorials, and videos
Experience:SaaSDeveloper tools
Skills:CommunicationEmpathyPresentationProblem-solvingCustomer focus
Languages:English

Company Brief

ReadMe
Provides an interactive, customizable platform for API documentation and developer hubs that helps teams create, manage, and monitor API docs while engaging developer communities and improving onboarding and troubleshooting.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 10M to 25M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.3
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