Customer Service Delivery Advocate

Carvana
Oklahoma City
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Self-motivation","Teamwork","Safe driving","Attention to detail"]

Deliver vehicles to customers’ doors while representing the customer experience end-to-end. You’ll load and unload vehicles using Carvana haulers, inspect equipment to keep deliveries safe, complete customer paperwork, and enter detailed notes into the customer tracking system. Maintain a clean driving record and follow Carvana CMV Driver Qualification requirements. The role includes an 11 am–9 pm shift and requires physical activity in indoor/outdoor conditions.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors while representing the customer experience end-to-end. You’ll load and unload vehicles using Carvana haulers, inspect equipment to keep deliveries safe, complete customer paperwork, and enter detailed notes into the customer tracking system. Maintain a clean driving record and follow Carvana CMV Driver Qualification requirements. The role includes an 11 am–9 pm shift and requires physical activity in indoor/outdoor conditions.
Location: Oklahoma City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles and regularly inspect the hauler to ensure it remains safe to drive.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor and outdoor conditions.
  • •Must be able to read, write, speak, and understand English.
  • •Requires physical movement and lifting/carrying/pushing/pulling of items up to 50 lbs.
  • •Must pass a drug test, obtain a DOT Medical Card, and possess a valid driver’s license (age 21+).
Experience:2+ years
Skills:Customer serviceSelf-motivationTeamworkSafe drivingAttention to detail
Licenses:NotaryChauffeur's licenseVehicle Verifier license
Languages:English
Tech Stack:Customer tracking system

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn