Dispatcher Professional

Miele
Norway
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsSkills: ["Service orientation","Problem-solving","Solution orientation","Prioritization","Communication","Collaboration"]

Coordinate and dispatch service assignments for B2B customers, combining customer service with the administration of service orders. You’ll handle inquiries via phone and email, book service visits, plan and assign work to service technicians, and manage day-to-day changes like rescheduling and shifting priorities. Work closely with customers, technicians, and internal sales/service teams to ensure smooth service flow and an excellent premium customer experience.

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FursaFursa
Miele
Miele
2 days ago

Dispatcher Professional

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Coordinate and dispatch service assignments for B2B customers, combining customer service with the administration of service orders. You’ll handle inquiries via phone and email, book service visits, plan and assign work to service technicians, and manage day-to-day changes like rescheduling and shifting priorities. Work closely with customers, technicians, and internal sales/service teams to ensure smooth service flow and an excellent premium customer experience.
Location: Norway
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations

Key Responsibilities

  • •Handle service inquiries for Miele Professional products via phone and email.
  • •Register, administer, and follow up service orders.
  • •Book and coordinate service visits and assign work to service technicians.
  • •Monitor planning board performance to help utilize available capacity effectively.
  • •Handle changes, rescheduling, and ongoing priority updates while maintaining close dialogue with customers and technicians.

Pay and Benefits

Perks:Home Office

Key Requirements

  • •Experience from customer service, coordination, administration or similar is an advantage.
  • •Good system and IT understanding.
  • •Strong administrative skills.
  • •Experience with SAP or similar systems is an advantage.
  • •Fluent communication in Norwegian and English, both written and spoken.
Skills:Service orientationProblem-solvingSolution orientationPrioritizationCommunicationCollaboration
Languages:NorwegianEnglish
Tech Stack:SAP

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn