Freshworks

1 week ago

Technical Curriculum Developer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Create engaging technical learning experiences for Solution Engineers, Professional Services, Channel Partners, and other customer-facing technical teams. Translate complex product concepts into scalable eLearning, certifications, simulations, demo guides, playbooks, and job aids. Partner with Product, Solution Engineering, Professional Services, Product Marketing, Sales, and SMEs to improve technical readiness and customer outcomes, measuring effectiveness through assessments and business impact data.

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Design technical learning experiences including eLearning, certifications, simulations, job aids, and learning paths for solution and customer-facing technical teams.
•Partner with Product, Solution Engineering, Professional Services, Product Marketing, and SMEs to translate complex technical concepts into practical, scalable learning.
•Build technical certifications, readiness programs, and assessments that enable teams to position, demo, and implement Freshworks solutions.
•Develop technical enablement assets such as demo guides, playbooks, and reference/competitive enablement content.
•Create modern digital learning experiences using tools like Articulate 360 (Storyline & Rise) and interactive learning techniques, then measure effectiveness and iterate using data.

Pay and Benefits

Salary: USD 110,000 - 142,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionDisability InsuranceLife InsuranceEquityEsppPaid LeaveFlexible SpendingCommuter BenefitsWellness StipendAdoption LeaveParental Leave

Key Requirements

•5-8 years designing technical learning curriculum or enablement programs in a SaaS or technology company.
•Experience creating learning for technical customer-facing audiences (e.g., Solution Engineering, Professional Services, Customer Success, Partner Enablement, Customer Education).
•Ability to translate complex technical concepts into engaging digital learning experiences.
•Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools.
•Strong instructional design, technical writing, and stakeholder management skills.

Experience:5-8 yearsSaaSELearningTechnologyRevenue enablement

Skills:Instructional designTechnical writingStakeholder managementCollaborationData-driven improvement

Languages:English

Tech Stack:Articulate 360StorylineRiseMultimedia

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

1 week ago

Technical Curriculum Developer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Design technical learning experiences including eLearning, certifications, simulations, job aids, and learning paths for solution and customer-facing technical teams.
•Partner with Product, Solution Engineering, Professional Services, Product Marketing, and SMEs to translate complex technical concepts into practical, scalable learning.
•Build technical certifications, readiness programs, and assessments that enable teams to position, demo, and implement Freshworks solutions.
•Develop technical enablement assets such as demo guides, playbooks, and reference/competitive enablement content.
•Create modern digital learning experiences using tools like Articulate 360 (Storyline & Rise) and interactive learning techniques, then measure effectiveness and iterate using data.

Pay and Benefits

Salary: USD 110,000 - 142,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionDisability InsuranceLife InsuranceEquityEsppPaid LeaveFlexible SpendingCommuter BenefitsWellness StipendAdoption LeaveParental Leave

Key Requirements

•5-8 years designing technical learning curriculum or enablement programs in a SaaS or technology company.
•Experience creating learning for technical customer-facing audiences (e.g., Solution Engineering, Professional Services, Customer Success, Partner Enablement, Customer Education).
•Ability to translate complex technical concepts into engaging digital learning experiences.
•Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools.
•Strong instructional design, technical writing, and stakeholder management skills.

Experience:5-8 yearsSaaSELearningTechnologyRevenue enablement

Skills:Instructional designTechnical writingStakeholder managementCollaborationData-driven improvement

Languages:English

Tech Stack:Articulate 360StorylineRiseMultimedia

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor