Technical Curriculum Developer

Freshworks
Boston
Workplace: HybridFull timeUSD 110,000 - 142,000 annuallyFunction: Education & TrainingExperience: 5-8 yearsSkills: ["Instructional design","Technical writing","Stakeholder management","Collaboration","Data-driven improvement"]

Create engaging technical learning experiences for Solution Engineers, Professional Services, Channel Partners, and other customer-facing technical teams. Translate complex product concepts into scalable eLearning, certifications, simulations, demo guides, playbooks, and job aids. Partner with Product, Solution Engineering, Professional Services, Product Marketing, Sales, and SMEs to improve technical readiness and customer outcomes, measuring effectiveness through assessments and business impact data.

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Freshworks
Freshworks
1 month ago

Technical Curriculum Developer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Create engaging technical learning experiences for Solution Engineers, Professional Services, Channel Partners, and other customer-facing technical teams. Translate complex product concepts into scalable eLearning, certifications, simulations, demo guides, playbooks, and job aids. Partner with Product, Solution Engineering, Professional Services, Product Marketing, Sales, and SMEs to improve technical readiness and customer outcomes, measuring effectiveness through assessments and business impact data.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Design technical learning experiences including eLearning, certifications, simulations, job aids, and learning paths for solution and customer-facing technical teams.
  • •Partner with Product, Solution Engineering, Professional Services, Product Marketing, and SMEs to translate complex technical concepts into practical, scalable learning.
  • •Build technical certifications, readiness programs, and assessments that enable teams to position, demo, and implement Freshworks solutions.
  • •Develop technical enablement assets such as demo guides, playbooks, and reference/competitive enablement content.
  • •Create modern digital learning experiences using tools like Articulate 360 (Storyline & Rise) and interactive learning techniques, then measure effectiveness and iterate using data.

Pay and Benefits

Salary: USD 110,000 - 142,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDisability InsuranceLife InsuranceEquityEsppPaid LeaveFlexible SpendingCommuter BenefitsWellness StipendAdoption LeaveParental Leave

Key Requirements

  • •5-8 years designing technical learning curriculum or enablement programs in a SaaS or technology company.
  • •Experience creating learning for technical customer-facing audiences (e.g., Solution Engineering, Professional Services, Customer Success, Partner Enablement, Customer Education).
  • •Ability to translate complex technical concepts into engaging digital learning experiences.
  • •Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools.
  • •Strong instructional design, technical writing, and stakeholder management skills.
Experience:5-8 yearsSaaSELearningTechnologyRevenue enablement
Skills:Instructional designTechnical writingStakeholder managementCollaborationData-driven improvement
Languages:English
Tech Stack:Articulate 360StorylineRiseMultimedia

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor