Senior Staff Customer Operations Program Manager

Crusoe
Sunnyvale, San Francisco
Workplace: OnsiteFull timeUSD 175,000 - 245,000 annuallyFunction: Program & Project Management (PMO)Experience: 8+ yearsSkills: ["Systems thinking","Change management","Cross-functional collaboration","Operational discipline","Autonomous execution"]

Own and evolve the CX operating rhythm for a vertically integrated AI infrastructure company, transforming complex, high-priority initiatives into successful programs. Run OKRs, change management, QBR/offsite decision support, and cross-functional special projects end to end. Establish oversight for customer program timelines and deliver AI tooling launches, including enablement, customer communications, Jira hygiene, and go/no-go readiness.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Crusoe
Crusoe
1 day ago

Senior Staff Customer Operations Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own and evolve the CX operating rhythm for a vertically integrated AI infrastructure company, transforming complex, high-priority initiatives into successful programs. Run OKRs, change management, QBR/offsite decision support, and cross-functional special projects end to end. Establish oversight for customer program timelines and deliver AI tooling launches, including enablement, customer communications, Jira hygiene, and go/no-go readiness.
Location: Sunnyvale, San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Run the CX operating rhythm and change management, owning OKRs, meeting cadences, and team coaching via documentation and tooling.
  • •Provide decision-ready support for leadership, including QBR/offsite materials, tracking action items to completion, and delivering cross-functional special projects.
  • •Drive operational programs to resolution by overseeing customer program timelines (onboarding, offboarding, maintenance windows, incident debriefs, and deployments) and surfacing risks early.
  • •Own delivery of CX AI tooling, managing timeline and accountability for landing triage agents, AI-assisted reliability engineering, and support automation releases.
  • •Run launch readiness across CX by coordinating enablement, customer communications, Jira hygiene, and go/no-go calls for new product releases.

Pay and Benefits

Salary: USD 175,000 - 245,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDental401kHsaPaid ParentalLife Insurance

Key Requirements

  • •8+ years in technical program management, strategy and operations, chief-of-staff, or related roles at a high-growth technology company.
  • •Experience with GPU, cloud-infrastructure, inference, model lifecycle, or other technical API-first products and their customers.
  • •Experience with customer-success operations or scaled, programmatic customer success.
  • •Ability to design durable, scalable operational frameworks from the ground up (0-to-1).
  • •Fluency with tools like Salesforce, Sigma, Claude Code, and Workato to synthesize data into executive-ready conclusions.
Experience:8+ years
Skills:Systems thinkingChange managementCross-functional collaborationOperational disciplineAutonomous execution
Tech Stack:SalesforceSigmaClaude CodeWorkatoJiraLLMs

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor