Customer Experience Banker - Fort Mitchell

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Sales","Relationship management","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers, accurately handling transactions while delivering exemplary service. Identify customers’ financial goals, educate them on consumer deposit products, and use a disciplined sales process to retain and grow both consumer and business relationships through follow-up, outbound calling, and referrals. Ensure compliance with operational, security, risk, and regulatory policies while deepening relationships by connecting customers to other bank resources.

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Huntington Bancshares
Huntington Bancshares
2 days ago

Customer Experience Banker - Fort Mitchell

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Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, accurately handling transactions while delivering exemplary service. Identify customers’ financial goals, educate them on consumer deposit products, and use a disciplined sales process to retain and grow both consumer and business relationships through follow-up, outbound calling, and referrals. Ensure compliance with operational, security, risk, and regulatory policies while deepening relationships by connecting customers to other bank resources.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and explain them effectively.
  • •Proactively grow customer relationships using disciplined sales, follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Follow all operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High school diploma or GED with at least 1 year of customer service or military service in an administration/civil affairs/similar role, or a Bachelor's Degree.
  • •At least 1 year of customer service in banking/financial services or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:Bachelor's
Skills:Customer serviceSalesRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn