Forward Deployed Product Manager, AI Agent

Cresta
United States, Ontario
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Communication","Leadership","Problem-solving","Cross-functional collaboration","Customer relationship management"]

A cross-functional, customer-facing product leader responsible for defining, deploying, and optimizing AI Agents that transform customer business outcomes. Owns agent metrics, deployment lifecycle, and collaboration with Forward Deployed Engineers to deliver high ROI, shaping the platform through workshops, feedback, and rapid iteration in a fast-paced startup environment.

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FursaFursa
Cresta
Cresta
1 year ago

Forward Deployed Product Manager, AI Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

A cross-functional, customer-facing product leader responsible for defining, deploying, and optimizing AI Agents that transform customer business outcomes. Owns agent metrics, deployment lifecycle, and collaboration with Forward Deployed Engineers to deliver high ROI, shaping the platform through workshops, feedback, and rapid iteration in a fast-paced startup environment.
Location: United States, Ontario
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle and identifying additional automation opportunities.
  • •Own the deployment lifecycle for AI Agents — from pre-sale scoping and kickoff to launch and post-go-live optimization.
  • •Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and latest technologies to deliver the highest customer ROI.
  • •Lead customer relationships and act as the primary point of contact for AI Agent, helping prospects and customers move faster to deliver results.
  • •Facilitate workshops and design sessions with customer stakeholders to align on use cases, workflows, and success criteria while gathering feedback to improve the platform.

Pay and Benefits

Perks:Health InsuranceVisionRemote WorkParental LeaveWellness StipendCommuter Benefits

Key Requirements

  • •5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products.
  • •Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.
  • •Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally.
  • •Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!).
  • •Comfortable working with ambiguity and learning quickly in a dynamic startup environment.
Experience:AILLMStartupSaaSContact center
Skills:CommunicationLeadershipProblem-solvingCross-functional collaborationCustomer relationship management
Languages:English
Tech Stack:AILLMsInternal tooling

Company Brief

Cresta
Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn