Director, Production Support Operations - Consumer and Small Banking Business

Lead the transformation of Production Support Operations for critical consumer and small business banking platforms into an automation-first, engineering-led function grounded in SRE and DevOps. Define an operating model focused on observability, self-healing, and reduced manual toil, while unifying production engineering, incident management, and operational risk. Partner across engineering, product, and business teams to shift reliability, security, and resilience left and scale high-performing teams delivering measurable stability outcomes.