Customer Service Representative - Remote Job

Qureos
United States
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Problem-solving","Decision-making","Attention to detail"]

Serve as the first point of contact for customers, handling inquiries via phone and email and delivering a positive customer experience. Diagnose customer needs, provide accurate information through product and door service knowledge, schedule services, and escalate complex issues. Keep detailed records in the customer management system and dispatch vehicles and personnel by location, urgency, and availability to meet customer requests.

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FursaFursa
Qureos
Qureos
1 day ago

Customer Service Representative - Remote Job

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 minutes agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling inquiries via phone and email and delivering a positive customer experience. Diagnose customer needs, provide accurate information through product and door service knowledge, schedule services, and escalate complex issues. Keep detailed records in the customer management system and dispatch vehicles and personnel by location, urgency, and availability to meet customer requests.
Location: United States
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Interact with customers via phone and email to address inquiries and provide service assistance.
  • •Identify and analyze customer needs, provide creative solutions, schedule services, and escalate complex issues.
  • •Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the customer management system.
  • •Dispatch vehicles and coordinate personnel to meet customer requests based on location, urgency, and availability.
  • •Develop understanding of products and door services to provide accurate information to customers.

Pay and Benefits

Perks:Health Insurance401kPaid Leave

Key Requirements

  • •High school diploma or equivalent; AA/BA preferred.
  • •Excellent communication and interpersonal skills.
  • •Strong problem-solving and decision-making abilities.
  • •Attention to detail and accuracy in data entry.
  • •Ability to work in a fast-paced environment and prioritize tasks.
Skills:CommunicationInterpersonal skillsProblem-solvingDecision-makingAttention to detail

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn