Customer Service Representative I

General Dynamics
United States
Workplace: RemoteFull timeUSD 15.06 - 20.38 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer satisfaction","Problem-solving","Root cause analysis"]

Support customer engagement center activities by handling inbound calls and providing accurate information to callers. Place outbound customer service or satisfaction calls as required by the client, complete call guides, and gather/verify required information. Follow telephone and program training, adhere to service levels and customer service/documentation standards, and ensure coverage during contact center hours. Includes onsite training followed by 100% remote work.

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FursaFursa
General Dynamics
General Dynamics
1 day ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support customer engagement center activities by handling inbound calls and providing accurate information to callers. Place outbound customer service or satisfaction calls as required by the client, complete call guides, and gather/verify required information. Follow telephone and program training, adhere to service levels and customer service/documentation standards, and ensure coverage during contact center hours. Includes onsite training followed by 100% remote work.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming phone calls on behalf of the client and provide accurate information.
  • •Place outbound customer service or customer satisfaction calls as required by the client.
  • •Complete call guides and gather/verify required information.
  • •Attend telephone skills and program information training and adhere to established service levels.
  • •Follow customer service and documentation standards and ensure telephone coverage during contact center hours.

Pay and Benefits

Salary: USD 15.06 - 20.38 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

  • •High school diploma or G.E.D.
  • •1+ years of customer service or other telephone experience.
  • •Demonstrated verbal and written communication skills.
  • •Louisiana residency within ~60 miles of the Bossier City facility OR Texas residency within ~60 miles of the El Paso facility.
  • •Ability and willingness to obtain and maintain a Public Trust. Ability to meet dedicated internet bandwidth and quiet work-at-home environment requirements.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer satisfactionProblem-solvingRoot cause analysis
Tech Stack:ServiceNowInContactNICE

Eligibility

Work Authorization:Sponsorship available.
Security Clearance:Public Trust

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn