Sutherland

5 months ago

Korean Bilingual Customer Service Associate | Music Streaming Services | Shaw

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide bilingual English-Korean customer support for a music streaming service account, handling subscriptions, account registrations, and cancellation requests. Manage inquiries via email, chat, and calls, capture accurate information in tools, and report updates to supervisors while meeting daily targets in a fast-paced, client-facing environment.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage subscriptions, assist with account registration, and handle cancellation requests for Shaw Music Streaming Services to ensure a seamless music experience.
•Provide bilingual customer support (English + Korean) across multiple channels (live and non-live).
•Handle Email/Chat/Calls for customers using the provided tools.
•Resolve customer issues and establish rapport with customers.
•Accurately capture all required information in the respective tools and report updates to the supervisor/lead.

Key Requirements

•Finished at least 2 years in college (or High School Graduate + relevant work experience)
•Excellent English and Korean written and verbal communication skills
•Working knowledge on computers
•Good customer service and problem solving skills
•Meet the specific daily targets with respect to the Key Result Areas

Experience:Music

Skills:CommunicationProblem-solvingCustomer service

Languages:EnglishKorean

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

5 months ago

Korean Bilingual Customer Service Associate | Music Streaming Services | Shaw

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage subscriptions, assist with account registration, and handle cancellation requests for Shaw Music Streaming Services to ensure a seamless music experience.
•Provide bilingual customer support (English + Korean) across multiple channels (live and non-live).
•Handle Email/Chat/Calls for customers using the provided tools.
•Resolve customer issues and establish rapport with customers.
•Accurately capture all required information in the respective tools and report updates to the supervisor/lead.

Key Requirements

•Finished at least 2 years in college (or High School Graduate + relevant work experience)
•Excellent English and Korean written and verbal communication skills
•Working knowledge on computers
•Good customer service and problem solving skills
•Meet the specific daily targets with respect to the Key Result Areas

Experience:Music

Skills:CommunicationProblem-solvingCustomer service

Languages:EnglishKorean

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor