Service Delivery Manager

Thales
Luxembourg
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer and stakeholder management","Communication","Presentation","Analytical problem-solving","Leadership and coordination"]

Own cybersecurity service delivery and project execution end-to-end, serving as the primary interface between customers, cybersecurity teams, and management. Manage SLA/KPI performance, service governance, incident and escalation follow-up, and continuous improvement. Plan, coordinate, and deliver cybersecurity projects across SOC/CSIRT/SIEM and related teams, including governance, risk/change management, and customer reporting. Translate complex cybersecurity topics for technical and non-technical stakeholders.

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FursaFursa
Thales
Thales
15 hours ago

Service Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own cybersecurity service delivery and project execution end-to-end, serving as the primary interface between customers, cybersecurity teams, and management. Manage SLA/KPI performance, service governance, incident and escalation follow-up, and continuous improvement. Plan, coordinate, and deliver cybersecurity projects across SOC/CSIRT/SIEM and related teams, including governance, risk/change management, and customer reporting. Translate complex cybersecurity topics for technical and non-technical stakeholders.
Location: Luxembourg
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary customer point of contact for cybersecurity service delivery and incident/service escalation follow-up.
  • •Monitor service performance against contractual commitments, SLAs, KPIs, and agreed service levels; identify risks and improvement opportunities.
  • •Plan, coordinate, and manage cybersecurity projects from initiation through completion, including scope, milestones, resources, dependencies, risks, and change requests.
  • •Establish service/project governance and reporting mechanisms; prepare service reviews, dashboards, and monthly/quarterly reports.
  • •Lead continuous improvement by tracking operational metrics and implementing corrective/preventive actions, documentation, and lessons learned.

Key Requirements

  • •3+ years’ experience in service delivery, project management, IT service management, or cybersecurity.
  • •Experience managing (cybersecurity) services in an enterprise environment.
  • •Experience coordinating technical and cross-functional teams with strong customer/stakeholder management.
  • •Proficiency with SLAs, KPIs, service reporting, and operational governance.
  • •Knowledge of IT security practices (identity and access management, vulnerability management, network/OS/app security) and incident detection/response is a plus.
Experience:3+ yearsCybersecurityEnterprise environmentIT service managementService deliveryProject management
Education:Bachelor's in Computer Science, Information Technology, Cybersecurity, or related field
Skills:Customer and stakeholder managementCommunicationPresentationAnalytical problem-solvingLeadership and coordination
Certifications:PMPPRINCE2Agile/ScrumITIL
Languages:FrenchEnglish
Tech Stack:CybersecuritySOCCSIRTSIEMVulnerability managementThreat intelligenceIncident responseCryptographyIdentity and access management (IAM)Application securityNetwork securityOperating system securityAgileWaterfallScrumPMPPRINCE2ITIL

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn