Customer Marketing Specialist - [장애인채용, People with disabilities]

Salesforce
Seoul
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-obsession","Coordination","Content planning","Stakeholder management","Data-driven improvement"]

Create and optimize customer success content for Salesforce in Korea, including Customer Zero (Salesforce-on-Salesforce) stories. Own end-to-end production across written case studies, videos, eBooks, and sales decks, coordinating with agencies and tracking performance to refine distribution. Help plan and run recurring Customer RoundTable hybrid seminars with Sales, while using approved AI tools (Agentforce and Slack AI) to support research, drafting, and analysis.

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FursaFursa
Salesforce
Salesforce
1 day ago

Customer Marketing Specialist - [장애인채용, People with disabilities]

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Create and optimize customer success content for Salesforce in Korea, including Customer Zero (Salesforce-on-Salesforce) stories. Own end-to-end production across written case studies, videos, eBooks, and sales decks, coordinating with agencies and tracking performance to refine distribution. Help plan and run recurring Customer RoundTable hybrid seminars with Sales, while using approved AI tools (Agentforce and Slack AI) to support research, drafting, and analysis.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Coordinate end-to-end production of customer success content across multiple formats, from story selection and customer interviews through delivery.
  • •Identify and shape Customer Zero content, briefing and managing agency partners to create each story in the right format.
  • •Track content performance across channels and formats and use insights to refine topics, formats, and distribution strategy.
  • •Plan and run the recurring Customer RoundTable seminar series, coordinating with Sales for guest invitations and speaker sourcing.
  • •Support hybrid (in-person plus livestream) sessions by tracking attendance and feedback to improve the program over time.

Key Requirements

  • •Experience contributing to marketing, content, communications, events, or a related field, including internship or project-based experience.
  • •Experience taking content projects from planning through delivery, including briefing or coordinating with external agencies or vendors.
  • •Ability to coordinate content across written, video, presentation decks, and eBooks, including clear briefing and agency collaboration.
  • •Ability to coordinate interviews and event logistics with multiple stakeholders such as Sales, Customer Success, customers, and agency partners.
  • •Korean fluency for customer interviews and content development; English sufficient for reading global materials and occasional internal collaboration.
Skills:Customer-obsessionCoordinationContent planningStakeholder managementData-driven improvement
Languages:KoreanEnglish
Tech Stack:AgentforceSlack AISlackGA4Tableau

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor