IT Operations Specialist

Alpaca
North America
Workplace: RemoteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Communication","Problem-solving","Analytical thinking","Collaboration","Continuous improvement","Self-motivation","Customer service"]

Support a fully distributed, remote IT team as the go-to person for helpdesk requests. Diagnose and resolve staff IT issues, manage onboarding and offboarding with HR and Security, and deploy laptops/devices and software. Maintain IT asset inventory and secure endpoint devices, run MDM (including BYOD), and support automation, SSO, and enterprise SaaS platform management. Cover Pacific/Mountain time zones and participate in on-call rotations and after-hours support as needed.

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FursaFursa
Alpaca
Alpaca
1 day ago

IT Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support a fully distributed, remote IT team as the go-to person for helpdesk requests. Diagnose and resolve staff IT issues, manage onboarding and offboarding with HR and Security, and deploy laptops/devices and software. Maintain IT asset inventory and secure endpoint devices, run MDM (including BYOD), and support automation, SSO, and enterprise SaaS platform management. Cover Pacific/Mountain time zones and participate in on-call rotations and after-hours support as needed.
Location: North America
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Serve as the go-to person for IT helpdesk requests and diagnose/provide IT support for staff.
  • •Coordinate onboarding and offboarding with HR and Security.
  • •Set up and deploy laptops, devices, software, and other hardware, including shipping/receiving of hardware assets.
  • •Manage MDM systems (including BYOD), maintain IT asset inventory, and secure endpoint devices at Security’s direction.
  • •Provide staff training and assist with change management and procurement activities.

Pay and Benefits

Perks:Health InsuranceEquityRemote WorkLearning BudgetHome-office SetupStipend

Key Requirements

  • •3+ years of experience in an IT support or helpdesk role.
  • •Deep expertise in Linux, MacOS, and Windows system administration (device management, patching, operational support).
  • •Experience with automation workflows, SSO configurations, and scalable onboarding processes.
  • •Proficiency with scripting and automation; able to manage enterprise SaaS platforms.
  • •Experience with cloud-centric environments and cybersecurity capabilities, plus on-prem LAN/WAN environments.
Experience:Financial servicesSaaSCybersecurityCloud
Skills:CommunicationProblem-solvingAnalytical thinkingCollaborationContinuous improvementSelf-motivationCustomer service
Languages:English
Tech Stack:LinuxMacOSWindowsMDMBYODSSOEnterprise SaaSCloud

Company Brief

Alpaca
Provides developer-first APIs and brokerage infrastructure for algorithmic and automated stock trading, enabling fintechs and developers to build trading applications with commission-free market access and custody services.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Mateo, United States
Founded: 2015
WebsiteLinkedIn