NTT

1 month ago

Helpdesk Associate-IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT Service Desk support for end-users, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues promptly, and support IT onboarding activities. Collaborate with internal IT teams on testing, integration, and maintenance, while exploring new IT tools and driving process/technology improvements. The role requires strong troubleshooting and customer service skills with 24/7 rotational shifts.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover and implement process and technology improvements, including identifying new IT business tools to support users and teams.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and strong interpersonal communication.
•Strong troubleshooting skills, including bug-finding and resolution.
•Ability to work independently within a diverse global team.
•IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite and Microsoft environment).

Skills:Customer serviceTroubleshootingCommunicationTeamworkIndependent work

Languages:English

Tech Stack:Win 10Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft EnvironmentMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT