Store Team Lead, IOI City Mall (PUTRAJAYA, Putrajaya, MY, 62502)

Crocs Inc.
Putrajaya
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Teamwork","Customer service","Adaptability"]

Lead daily store operations and deliver outstanding consumer service using Crocs’ C.H.A.R.M. model. Oversee opening/closing procedures, coach the team on products and promotions, and drive daily sales targets to meet company goals. Coordinate retail deadlines and follow-up, support retail operations including POS system use, stock replenishment, pricing/markdown, and loyalty promotions, and partner with store management to improve performance indicators while following asset protection policies.

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FursaFursa
Crocs Inc.
Crocs Inc.
6 hours ago

Store Team Lead, IOI City Mall (PUTRAJAYA, Putrajaya, MY, 62502)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead daily store operations and deliver outstanding consumer service using Crocs’ C.H.A.R.M. model. Oversee opening/closing procedures, coach the team on products and promotions, and drive daily sales targets to meet company goals. Coordinate retail deadlines and follow-up, support retail operations including POS system use, stock replenishment, pricing/markdown, and loyalty promotions, and partner with store management to improve performance indicators while following asset protection policies.
Location: Putrajaya
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer service using the C.H.A.R.M. service model.
  • •Oversee opening and closing procedures, and educate the team on products and promotions.
  • •Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities.
  • •Assist across store departments and support daily retail operations including POS management, stock replenishment, pricing and markdowns, loyalty promotions, and cleanliness standards.
  • •Lead by example and collaborate with store management to improve personal key performance indicators through sales-driven techniques while following asset protection policies.

Key Requirements

  • •2–3 years of total retail experience, preferably with prior store leadership experience.
  • •Proven leadership abilities with a passion for challenging, empowering, and driving team results.
  • •Strong written and verbal communication skills for the store team and operational stakeholders.
  • •Willingness to succeed in a high-growth, fast-paced retail environment.
  • •Flexibility for nights, weekends, holidays, and extended hours with regular attendance.
Skills:LeadershipCommunicationTeamworkCustomer serviceAdaptability
Tech Stack:POS

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn