Senior Customer Success Manager - UK

ReCharge
London
Workplace: HybridFull timeGBP 84,705.88 - 105,882.35 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Relationship management","Communication","Negotiation","Strategic thinking","Consultative mindset"]

Own renewals and expansion for a portfolio of Recharge’s largest EMEA merchants, acting as a strategic partner and product expert. Build trusted relationships with key decision-makers, guide adoption of new and existing platform features, and align outcomes to measurable business goals. Drive escalations with urgency, facilitate QBRs/EBRs, track key metrics, and collaborate cross-functionally to surface insights and deliver solutions that improve subscription-led growth, retention, and revenue.

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FursaFursa
ReCharge
ReCharge
3 months ago

Senior Customer Success Manager - UK

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Source: Company careers pageValidated by: Fursa AI
Last checked: 53 minutes agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own renewals and expansion for a portfolio of Recharge’s largest EMEA merchants, acting as a strategic partner and product expert. Build trusted relationships with key decision-makers, guide adoption of new and existing platform features, and align outcomes to measurable business goals. Drive escalations with urgency, facilitate QBRs/EBRs, track key metrics, and collaborate cross-functionally to surface insights and deliver solutions that improve subscription-led growth, retention, and revenue.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary strategic partner for a portfolio of Recharge’s largest and most complex merchants to drive subscription-led growth.
  • •Own and lead renewal strategy by demonstrating platform ROI and aligning outcomes to merchants’ business goals.
  • •Advise merchants on strategic use of new and existing features, tying adoption to measurable business outcomes.
  • •Champion merchant needs across internal teams and collaborate cross-functionally to surface insights and deliver solutions.
  • •Facilitate QBRs/EBRs, track key portfolio metrics, and handle escalations and critical requests to minimize disruption.
Travel: Medium travel

Pay and Benefits

Salary: GBP 84,705.88 - 105,882.35 annually
Perks:Health InsuranceDentalVisionPensionFlexible TimePaid ParentalHome Office

Key Requirements

  • •Ability to work at least 3 days/week in the London office.
  • •3-5 years of experience managing Enterprise SaaS accounts in a fast-paced, technology-driven company.
  • •Proven consultative track record supporting strategic, high-touch accounts.
  • •Experience managing accounts within e-commerce and a passion for the industry.
  • •Highly proficient with MS Excel and CSV; bachelor’s degree or equivalent experience desired.
Experience:3-5 yearsEnterprise SaaSE-commerceDTCSubscription
Education:Bachelor's
Skills:Relationship managementCommunicationNegotiationStrategic thinkingConsultative mindset
Tech Stack:MS ExcelCSV

Company Brief

ReCharge
Provides subscription billing and management solutions for online merchants, enabling recurring payments, customer retention, and subscription commerce tools for e-commerce platforms and direct-to-consumer brands.
Industry: Payments
Headquarters: Montreal, Canada
Founded: 2014
Website