ReCharge

1 month ago

Senior Customer Success Manager - UK

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own renewals and expansion for a portfolio of Recharge’s largest EMEA merchants, acting as a strategic partner and product expert. Build trusted relationships with key decision-makers, guide adoption of new and existing platform features, and align outcomes to measurable business goals. Drive escalations with urgency, facilitate QBRs/EBRs, track key metrics, and collaborate cross-functionally to surface insights and deliver solutions that improve subscription-led growth, retention, and revenue.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the primary strategic partner for a portfolio of Recharge’s largest and most complex merchants to drive subscription-led growth.
•Own and lead renewal strategy by demonstrating platform ROI and aligning outcomes to merchants’ business goals.
•Advise merchants on strategic use of new and existing features, tying adoption to measurable business outcomes.
•Champion merchant needs across internal teams and collaborate cross-functionally to surface insights and deliver solutions.
•Facilitate QBRs/EBRs, track key portfolio metrics, and handle escalations and critical requests to minimize disruption.

Travel: Medium travel

Pay and Benefits

Salary: GBP 84,705.88 - 105,882.35 annually

Perks:Health InsuranceDentalVisionPensionFlexible TimePaid ParentalHome Office

Key Requirements

•Ability to work at least 3 days/week in the London office.
•3-5 years of experience managing Enterprise SaaS accounts in a fast-paced, technology-driven company.
•Proven consultative track record supporting strategic, high-touch accounts.
•Experience managing accounts within e-commerce and a passion for the industry.
•Highly proficient with MS Excel and CSV; bachelor’s degree or equivalent experience desired.

Experience:3-5 yearsEnterprise SaaSE-commerceDTCSubscription

Education:Bachelor's

Skills:Relationship managementCommunicationNegotiationStrategic thinkingConsultative mindset

Tech Stack:MS ExcelCSV

Company Brief

ReCharge

Provides subscription billing and management solutions for online merchants, enabling recurring payments, customer retention, and subscription commerce tools for e-commerce platforms and direct-to-consumer brands.

Industry: Payments

Headquarters: Montreal, Canada

Founded: 2014

Website

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ReCharge

1 month ago

Senior Customer Success Manager - UK

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the primary strategic partner for a portfolio of Recharge’s largest and most complex merchants to drive subscription-led growth.
•Own and lead renewal strategy by demonstrating platform ROI and aligning outcomes to merchants’ business goals.
•Advise merchants on strategic use of new and existing features, tying adoption to measurable business outcomes.
•Champion merchant needs across internal teams and collaborate cross-functionally to surface insights and deliver solutions.
•Facilitate QBRs/EBRs, track key portfolio metrics, and handle escalations and critical requests to minimize disruption.

Travel: Medium travel

Pay and Benefits

Salary: GBP 84,705.88 - 105,882.35 annually

Perks:Health InsuranceDentalVisionPensionFlexible TimePaid ParentalHome Office

Key Requirements

•Ability to work at least 3 days/week in the London office.
•3-5 years of experience managing Enterprise SaaS accounts in a fast-paced, technology-driven company.
•Proven consultative track record supporting strategic, high-touch accounts.
•Experience managing accounts within e-commerce and a passion for the industry.
•Highly proficient with MS Excel and CSV; bachelor’s degree or equivalent experience desired.

Experience:3-5 yearsEnterprise SaaSE-commerceDTCSubscription

Education:Bachelor's

Skills:Relationship managementCommunicationNegotiationStrategic thinkingConsultative mindset

Tech Stack:MS ExcelCSV

Company Brief

ReCharge

Industry: Payments

Headquarters: Montreal, Canada

Founded: 2014

Website