Contact Centre Associate

Commercial Bank of Dubai
Ras Al Khaimah
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving","Attention to detail","Compliance-minded"]

Deliver professional, one-stop customer service by answering inbound calls in line with bank standards and procedures. Use accurate product knowledge to handle inquiries, resolve issues and complaints, and follow up to closure. Identify and convert sales opportunities through cross-selling and lead generation, while updating customer data. Maintain compliance with AML and bank policies, and contribute to quality, productivity, and sales KPI targets.

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FursaFursa
Commercial Bank of Dubai
Commercial Bank of Dubai
17 hours ago

Contact Centre Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Deliver professional, one-stop customer service by answering inbound calls in line with bank standards and procedures. Use accurate product knowledge to handle inquiries, resolve issues and complaints, and follow up to closure. Identify and convert sales opportunities through cross-selling and lead generation, while updating customer data. Maintain compliance with AML and bank policies, and contribute to quality, productivity, and sales KPI targets.
Location: Ras Al Khaimah
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer all incoming calls with maximum quality and productivity to deliver superior customer service.
  • •Recognize and convert sales opportunities by cross-selling, generating sales leads, and responding to prospect inquiries.
  • •Apply sound and accurate product knowledge to support customer requests and inquiries.
  • •Handle complaints and resolve problems, including follow-up until requests are closed and first-call resolution for escalations.
  • •Maintain customer data by checking/updating information, performing address updates/data clean-up, and registering in the CRM while ensuring AML and bank policy compliance.

Key Requirements

  • •High School or bachelor's degree
  • •Provide superior customer service by answering inbound calls with quality and productivity
  • •Apply accurate product knowledge when responding to customer and prospect inquiries
  • •Follow up on customer activities and requests until closed, including feedback collection
  • •Ensure full compliance with AML and the bank’s policies and procedures
Experience:BankingFinanceCustomer serviceContact centre
Skills:CommunicationCustomer serviceProblem-solvingAttention to detailCompliance-minded

Company Brief

Commercial Bank of Dubai
Commercial Bank of Dubai (CBD) is a UAE-based full-service bank providing personal, corporate and digital banking solutions, trade finance, treasury and wealth services. Operating for over 50 years, CBD supports UAE businesses and individuals through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1969
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