Customer Service Representative

Qureos
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Listening","Problem-solving","Interpersonal skills","Multitasking","Attention to detail","Organization","Customer focus"]

As a Customer Service Representative, you’ll respond to customer inquiries across phone, email, and chat, provide accurate product and policy information, and resolve complaints professionally. You’ll process orders, returns, exchanges, refunds, and service requests, follow up to ensure issues are fully resolved, and maintain detailed interaction records. You’ll also escalate complex cases and collaborate with teams like sales, operations, and billing to improve customer satisfaction.

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FursaFursa
Qureos
Qureos
1 week ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

As a Customer Service Representative, you’ll respond to customer inquiries across phone, email, and chat, provide accurate product and policy information, and resolve complaints professionally. You’ll process orders, returns, exchanges, refunds, and service requests, follow up to ensure issues are fully resolved, and maintain detailed interaction records. You’ll also escalate complex cases and collaborate with teams like sales, operations, and billing to improve customer satisfaction.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond promptly and professionally to customer inquiries via phone, email, chat, and other channels.
  • •Provide accurate information about products, services, orders, policies, and procedures.
  • •Resolve complaints and concerns efficiently while maintaining a positive and professional attitude.
  • •Process orders, returns, exchanges, payments, refunds, and service requests as required.
  • •Maintain accurate records, follow up to confirm resolution, and escalate complex or sensitive issues when needed.

Key Requirements

  • •High school diploma or equivalent; additional education is an advantage.
  • •Prior customer service, call center, retail, hospitality, or administrative experience is preferred.
  • •Excellent verbal and written communication skills.
  • •Strong listening, problem-solving, and interpersonal skills; able to stay calm in difficult situations.
  • •Comfortable using computers, email, customer service platforms, and Microsoft Office or similar software.
Experience:Customer serviceCall centerRetailHospitality
Education:High School
Skills:CommunicationListeningProblem-solvingInterpersonal skillsMultitaskingAttention to detailOrganizationCustomer focus
Tech Stack:EmailChatPhoneMicrosoft Office

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn