2 days ago

Director, European CRM & Segmentation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Lead data-driven customer engagement across all European markets for Condé Nast’s DTC revenue, overseeing CRM, CDP (including Treasure Data), segmentation, and GDPR-aligned data quality. Own KPIs across engagement, churn, CLV, and revenue, designing and launching personalised multi-channel campaigns (email, push, and more). Collaborate with performance marketing to hit revenue targets, build test-and-learn programs, and coach a team of three direct reports.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Lead European customer engagement strategy and execution for print/digital subscriptions, consumer products, and editorial collaborations.
•Set up and operate a CDP, drive data quality assurance with the Customer Data Product Team and Legal, and build micro-segmentations with GDPR compliance.
•Design, launch, and optimize personalised multi-channel campaigns (including email and push) to improve acquisition, retention, lifetime value, and performance.
•Create test-and-learn programs using behavioral, demographic, and value-based insights to drive revenue growth and operational efficiencies.
•Coach and develop a team of three direct reports and collaborate across local and global teams to deliver an operations plan and best practices across markets.

Pay and Benefits

Schedule:4-Day Week

Perks:Health InsurancePensionRemote WorkGym Membership

Key Requirements

•10+ years’ experience in CRM management, including CDP setup and optimization.
•Hands-on experience managing CRM/CDP and marketing programs across international or European markets.
•Demonstrated track record setting up and developing a MarTech suite enabling automation, data integration, and campaign management across multiple channels.
•Commercial acumen with strong performance across subscriptions and digital channels through owned marketing strategies.
•Strong management and leadership experience coaching and developing a team (at least two direct reports).

Experience:10+ yearsCRM managementMarTechCDPDTCSubscriptionsDigital marketing

Skills:LeadershipStrategic thinkingAnalytical thinkingCollaborationInfluencing

Tech Stack:CRMCDPTreasure DataIterableMarTechGDPREmailPushSMSWeb personalisationIn-appSocial

Company Brief

Conde Nast

Conde Nast is a global media company publishing premium magazines, digital brands, and video content across fashion, lifestyle, culture, and luxury sectors. It creates editorial, advertising, and branded-content experiences for audiences and marketers worldwide.

Industry: Publishing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York City, United States

Founded: 1909

Website LinkedIn

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Conde Nast

2 days ago

Director, European CRM & Segmentation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Lead European customer engagement strategy and execution for print/digital subscriptions, consumer products, and editorial collaborations.
•Set up and operate a CDP, drive data quality assurance with the Customer Data Product Team and Legal, and build micro-segmentations with GDPR compliance.
•Design, launch, and optimize personalised multi-channel campaigns (including email and push) to improve acquisition, retention, lifetime value, and performance.
•Create test-and-learn programs using behavioral, demographic, and value-based insights to drive revenue growth and operational efficiencies.
•Coach and develop a team of three direct reports and collaborate across local and global teams to deliver an operations plan and best practices across markets.

Pay and Benefits

Schedule:4-Day Week

Perks:Health InsurancePensionRemote WorkGym Membership

Key Requirements

•10+ years’ experience in CRM management, including CDP setup and optimization.
•Hands-on experience managing CRM/CDP and marketing programs across international or European markets.
•Demonstrated track record setting up and developing a MarTech suite enabling automation, data integration, and campaign management across multiple channels.
•Commercial acumen with strong performance across subscriptions and digital channels through owned marketing strategies.
•Strong management and leadership experience coaching and developing a team (at least two direct reports).

Experience:10+ yearsCRM managementMarTechCDPDTCSubscriptionsDigital marketing

Skills:LeadershipStrategic thinkingAnalytical thinkingCollaborationInfluencing

Tech Stack:CRMCDPTreasure DataIterableMarTechGDPREmailPushSMSWeb personalisationIn-appSocial

Company Brief

Conde Nast

Industry: Publishing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York City, United States

Founded: 1909

Website LinkedIn