Entrust

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Customer Success Manager on the EMEA team responsible for managing a portfolio of small and medium-sized enterprise accounts, driving adoption, and ensuring customers realise value from Entrust Identity solutions. You’ll collaborate with Sales and Product, build deep product knowledge, resolve blockers, and identify opportunities to grow usage and cross-sell within a hybrid London office role.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of small and medium-sized accounts, actively monitoring performance metrics and customer health scores to ensure adoption and usage targets are met.
•Collaborate with Sales and Product teams to maintain a high-value service offering and ensure customers receive exceptional value.
•Develop in-depth product knowledge to present relevant features and capabilities that meet customer needs.
•Identify adoption blockers early and deploy proven strategies to achieve positive customer outcomes.
•Build strong internal and external relationships to enable seamless collaboration and communication.

Key Requirements

•2 to 3 years in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or a similar role.
•Portfolio Management experience with a Book of Business valued at $4M or more and a track record of meeting KPIs related to revenue, usage, and retention.
•Strong commercial and technical understanding within IT development and deployment in a SaaS environment.
•Strategic mindset focused on helping customers achieve business outcomes and maximize value.
•Excellent stakeholder management and clear communication, with the ability to advocate for the customer internally and collaborate with Product teams.

Experience:2-3 yearsSaasCustomer successEnterprise

Skills:CommunicationRelationship buildingAnalytical thinkingProblem-solvingPresentation

Languages:English

Tech Stack:GainsightSaaSEntrust Identity platformData analytics

Company Brief

Entrust

Provides identity, authentication, and secure transaction solutions including public key infrastructure (PKI), digital certificates, encryption, and secure issuance for payments, mobile, and enterprise environments to protect digital identities and critical communications.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Minneapolis, United States

Founded: 1994

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Entrust

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of small and medium-sized accounts, actively monitoring performance metrics and customer health scores to ensure adoption and usage targets are met.
•Collaborate with Sales and Product teams to maintain a high-value service offering and ensure customers receive exceptional value.
•Develop in-depth product knowledge to present relevant features and capabilities that meet customer needs.
•Identify adoption blockers early and deploy proven strategies to achieve positive customer outcomes.
•Build strong internal and external relationships to enable seamless collaboration and communication.

Key Requirements

•2 to 3 years in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or a similar role.
•Portfolio Management experience with a Book of Business valued at $4M or more and a track record of meeting KPIs related to revenue, usage, and retention.
•Strong commercial and technical understanding within IT development and deployment in a SaaS environment.
•Strategic mindset focused on helping customers achieve business outcomes and maximize value.
•Excellent stakeholder management and clear communication, with the ability to advocate for the customer internally and collaborate with Product teams.

Experience:2-3 yearsSaasCustomer successEnterprise

Skills:CommunicationRelationship buildingAnalytical thinkingProblem-solvingPresentation

Languages:English

Tech Stack:GainsightSaaSEntrust Identity platformData analytics

Company Brief

Entrust

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Minneapolis, United States

Founded: 1994

Website LinkedIn