SRS Distribution

3 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Join a fast-paced, on-site team as a Customer Service Representative supporting walk-in and phone customers. You’ll coordinate with sales, drivers, and warehouse teams to ensure timely order fulfillment, maintain accurate records, and contribute to sales growth while upholding the company’s Make Money and Have Fun culture. Bilingual English/Spanish is a plus and opportunities exist for growth in sales or management.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
•Provides product information, resolves issues efficiently, and maintains accurate customer records.
•Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
•Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Pay and Benefits

Salary: USD 20.63 - 26.25 hourly

Perks:401kMedicalDentalVisionPaid LeaveEquityAnnual Bonus

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Demonstrated ability to support sales and identify new opportunities.
•Authorized to work in the U.S. without sponsorship.

Experience:1-2 yearsB2BBuilding materials distributionRetail

Education:High School

Skills:CommunicationCustomer focusTeam collaborationProblem solvingActive listening

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Sponsorship available.

Company Brief

SRS Distribution

SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn

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SRS Distribution

3 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
•Provides product information, resolves issues efficiently, and maintains accurate customer records.
•Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
•Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Pay and Benefits

Salary: USD 20.63 - 26.25 hourly

Perks:401kMedicalDentalVisionPaid LeaveEquityAnnual Bonus

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Demonstrated ability to support sales and identify new opportunities.
•Authorized to work in the U.S. without sponsorship.

Experience:1-2 yearsB2BBuilding materials distributionRetail

Education:High School

Skills:CommunicationCustomer focusTeam collaborationProblem solvingActive listening

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Sponsorship available.

Company Brief

SRS Distribution

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn