IT Support Engineer

WPP
Lisbon
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Time management","Customer service","Teamwork"]

Provide on-site IT support to WPP employees, agencies and visiting clients in Lisbon, handling level 1–2 incidents through the IT Service Desk and assisting Infrastructure/Management teams on projects. Maintain the Service Desk knowledge base, manage assets, and ensure security procedures are followed. This 100% onsite role supports multiple locations and aligns with Enterprise Technology Operations standards.

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FursaFursa
WPP
WPP
5 months ago

IT Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide on-site IT support to WPP employees, agencies and visiting clients in Lisbon, handling level 1–2 incidents through the IT Service Desk and assisting Infrastructure/Management teams on projects. Maintain the Service Desk knowledge base, manage assets, and ensure security procedures are followed. This 100% onsite role supports multiple locations and aligns with Enterprise Technology Operations standards.
Location: Lisbon
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Deliver world-class on-site IT support to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET.
  • •This is a 100% onsite role and provides on-site support to the WPP agencies located in Lisbon.
  • •Provide onsite support for additional locations which may require travel (where applicable).
  • •Onboarding and offboarding of new and departing employees, including user account administration and asset management.
  • •Level 1 and 2 incident and problem management, including diagnosis and ticket management throughout the resolution process.

Key Requirements

  • •3–5 years in an IT help desk/desk-side support role.
  • •Strong cross‑platform experience in Windows and Mac, with working knowledge of AV technology.
  • •Excellent problem‑solving skills and a can-do attitude to resolve user issues quickly.
  • •Able to manage time effectively and set priorities in a fast-paced environment.
  • •Clear written and verbal communication skills in English and Portuguese.
Experience:3-5 yearsInformation technology
Skills:CommunicationProblem-solvingTime managementCustomer serviceTeamwork
Languages:EnglishPortuguese
Tech Stack:WindowsMacAV

Company Brief

WPP
Global marketing and communications services group offering advertising, media investment management, branding, public relations, and digital services to multinational clients across industries.
Industry: Advertising Media Groups
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1971
WebsiteLinkedIn