People Process Optimization & Controls Manager

Aon
Krakow
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Stakeholder management","Communication","Analytical skills","Problem-solving","Leadership","Coaching","Accountability","Collaboration","Knowledge sharing","Continuous improvement"]

Lead People Operations teams focused on HR controls, people data quality, and process optimization for Workday HCM. Drive continuous improvement to simplify and standardize HR processes, manage governance and operational risk, and oversee testing and release readiness for Workday changes. Partner with HR Technology, Finance, and process owners to strengthen service delivery, establish reporting and governance routines, and ensure documentation and job aids are kept current.

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FursaFursa
Aon
Aon
3 days ago

People Process Optimization & Controls Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead People Operations teams focused on HR controls, people data quality, and process optimization for Workday HCM. Drive continuous improvement to simplify and standardize HR processes, manage governance and operational risk, and oversee testing and release readiness for Workday changes. Partner with HR Technology, Finance, and process owners to strengthen service delivery, establish reporting and governance routines, and ensure documentation and job aids are kept current.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead HR data quality, control, and audit activities to ensure accuracy, integrity, and compliance across Workday HCM and related people processes.
  • •Drive continuous improvement initiatives to simplify, standardize, and optimize HR processes while improving efficiency and user experience.
  • •Manage governance frameworks, risk identification, issue resolution, and escalation to strengthen operational control and compliance.
  • •Oversee Workday process change support, including testing, impact assessments, release readiness, and adoption of new capabilities.
  • •Lead, coach, and develop a team while maintaining process documentation, standard operating procedures, control descriptions, and job aids.

Key Requirements

  • •Lead teams in HR Operations, Shared Services, HR Systems, Process Excellence, Data Quality, Audit, or similar operational environments.
  • •Demonstrate strong knowledge of HR data governance, controls, operational risk management, and continuous improvement methodologies.
  • •Have experience with Workday HCM (or a comparable HCM platform), including processes, testing, releases, and change implementation.
  • •Show excellent stakeholder management, communication, analytical and problem-solving skills in a global matrix organization.
  • •Hold a Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience) and be fluent in English.
Experience:HR operationsShared servicesHR systemsProcess excellenceData qualityAuditWorkday HCM
Education:Bachelor's in Human Resources, Business, or a related field
Skills:Stakeholder managementCommunicationAnalytical skillsProblem-solvingLeadershipCoachingAccountabilityCollaborationKnowledge sharingContinuous improvement
Languages:English
Tech Stack:Workday HCMWorkday

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor