Technical Support Engineer

MercadoLibre
Brazil
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: []

Provide onsite and remote technical support for hardware, software, network, and logistics center devices, diagnosing and resolving incidents. Administer and maintain servers, networks, storage, and monitoring solutions to ensure availability and operational stability. Execute network infrastructure implementations and preventive/corrective maintenance across LAN, WAN, Wi‑Fi, switches, routers, and firewalls. Manage critical end devices and mobile assets, automate support and incident analysis with AI tools, and maintain accurate technical documentation and reports.

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FursaFursa
MercadoLibre
MercadoLibre
4 days ago

Technical Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 30 minutes agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide onsite and remote technical support for hardware, software, network, and logistics center devices, diagnosing and resolving incidents. Administer and maintain servers, networks, storage, and monitoring solutions to ensure availability and operational stability. Execute network infrastructure implementations and preventive/corrective maintenance across LAN, WAN, Wi‑Fi, switches, routers, and firewalls. Manage critical end devices and mobile assets, automate support and incident analysis with AI tools, and maintain accurate technical documentation and reports.
Location: Brazil
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide onsite and remote technical support by diagnosing and resolving hardware, software, network, and device incidents used in the distribution center.
  • •Administer and maintain servers, networks, storage systems, and monitoring solutions to ensure availability, performance, and operational stability.
  • •Perform network infrastructure implementations, configurations, and preventive/corrective maintenance across LAN, WAN, Wi‑Fi, switches, routers, and firewalls.
  • •Administer critical end devices for logistics operations (e.g., thermal printers, data collectors, handhelds, readers, scanners) and manage mobile devices, asset inventory, and technical procedure documentation.
  • •Use AI and automation tools to optimize support, incident analysis, pattern identification, and report generation.

Key Requirements

  • •More than five years of experience in technical support and infrastructure administration.
  • •Background in Information Technology, Engineering, Systems, or related fields.
  • •Experience administering Windows, ChromeOS, and macOS, including Active Directory and monitoring tools like Zabbix and Grafana.
  • •Knowledge of end-device support and troubleshooting, peripherals, asset management, and critical operational environments.
  • •Experience with infrastructure and networks, including switches, routers, firewalls, Wi‑Fi, and LAN/WAN/VPN technologies.
Experience:5+ yearsLogistics
Education:
Tech Stack:WindowsChromeOSMacOSActive DirectoryZabbixGrafanaLANWANWi‑FiVPNSwitchesRoutersFirewallsVLANSTPOSPFBGPQoSNATITIL

Company Brief

MercadoLibre
Operates Latin America's leading e‑commerce marketplace and fintech ecosystem, offering online buying and selling, classifieds, payment processing, credit, and logistics services across multiple countries in the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Buenos Aires, Argentina
Founded: 1999
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn