Senior Cloud Engineer

NTT
Vietnam
Full timeFunction: DevOps, Cloud & InfrastructureEducation: bachelorsSkills: ["Planning","Communication","Cross-cultural collaboration","Active listening","Working in a pressurized environment"]

Ensure clients’ cloud infrastructure runs smoothly by proactively monitoring, triaging, and resolving cloud incidents and service requests. Handle second-line support for medium-complexity issues, update tickets, and execute approved changes with risk/mitigation plans while maintaining SLAs. Lead client escalations, support change management and maintenance, audit incident quality, and produce trend analyses to identify automation opportunities. Collaborate with automation teams and coach Service Desk/L1 on technical and behavioral skills.

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FursaFursa
NTT
NTT
2 days ago

Senior Cloud Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Ensure clients’ cloud infrastructure runs smoothly by proactively monitoring, triaging, and resolving cloud incidents and service requests. Handle second-line support for medium-complexity issues, update tickets, and execute approved changes with risk/mitigation plans while maintaining SLAs. Lead client escalations, support change management and maintenance, audit incident quality, and produce trend analyses to identify automation opportunities. Collaborate with automation teams and coach Service Desk/L1 on technical and behavioral skills.
Location: Vietnam
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests to meet SLAs.
  • •Provide second-line support for medium-complexity incidents and requests, resolving issues and updating tickets with performed tasks.
  • •Lead client escalations for operational issues and contribute to change management, ensuring proper approvals for changes.
  • •Plan and execute approved maintenance activities and audit/analyze incident tickets for quality.
  • •Collaborate with automation teams to establish monitoring and identify opportunities to automate tasks and reduce ticket volumes.

Key Requirements

  • •Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
  • •Moderate experience in managed services and knowledge of ticketing tools like ServiceNow.
  • •Knowledge of management agents, redundancy concepts, and supported technical domains such as Network, Data Center, Telephony, Exchange, Storage, Cloud, and Backup.
  • •Strong planning skills and the ability to adapt to changing circumstances.
  • •Bachelor’s degree in information technology/computing or equivalent work experience.
Experience:Managed servicesCloudIT infrastructure
Education:Bachelor's in information technology/computing
Skills:PlanningCommunicationCross-cultural collaborationActive listeningWorking in a pressurized environment
Tech Stack:Windows ServerLinuxVirtualizationServiceNowManagement agentsNetworkData centerTelephonyExchangeStorageCloudBackup

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn