Customer Service Representative - Annuities - $500 SIGN ON BONUS

KKR
United States
Workplace: HybridFull timeUSD 17.54+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Empathy","Problem-solving","Reliability"]

Handle high-volume inbound calls and complex insurance inquiries for annuities, policy features, and account activity. Resolve discrepancies, complaints, and sensitive issues while translating detailed information into clear explanations for customers and agents. Maintain accurate, compliant documentation in internal systems, serve as a primary point of contact for assigned agents/regions, and support operational and technical questions. Work within a metrics-driven, structured contact center environment with training and a hybrid schedule afterward.

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FursaFursa
KKR
KKR
5 days ago

Customer Service Representative - Annuities - $500 SIGN ON BONUS

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Handle high-volume inbound calls and complex insurance inquiries for annuities, policy features, and account activity. Resolve discrepancies, complaints, and sensitive issues while translating detailed information into clear explanations for customers and agents. Maintain accurate, compliant documentation in internal systems, serve as a primary point of contact for assigned agents/regions, and support operational and technical questions. Work within a metrics-driven, structured contact center environment with training and a hybrid schedule afterward.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience
  • •Respond to detailed inquiries about insurance products, policy features, and account activity
  • •Investigate and resolve customer issues, discrepancies, and complaints in line with service and compliance standards
  • •Translate complex information into clear explanations for customers and agents
  • •Accurately document all interactions in internal systems and maintain compliant records

Pay and Benefits

Salary: USD 17.54 hourly
Equity and Bonus:Equity
Perks:Health Insurance401kEquityAnnual BonusPaid LeaveSick Time

Key Requirements

  • •High school diploma or GED
  • •1+ year of customer service experience in a call center or high-volume environment (preferred)
  • •Strong computer skills to navigate multiple systems simultaneously
  • •Clear, professional communication and strong attention to detail in regulated processes
  • •Ability to remain composed and solution-oriented in challenging situations
Experience:1+ yearsInsuranceFinancial servicesContact center
Education:High School
Skills:CommunicationAttention to detailEmpathyProblem-solvingReliability

Company Brief

KKR
Global investment firm providing alternative asset management and capital markets services across private equity, credit, real assets, and hedge funds, serving institutional and private clients worldwide.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 1976
WebsiteLinkedIn