Officer, Order Management

Avery Dennison
Dhaka
Full timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Negotiation","Planning","Customer relationship management","Positive attitude"]

Support customer service operations by ensuring accurate order entry, maintaining system data integrity, and processing orders seamlessly across multiple platforms. Maintain quality of entered information and dates, follow up on pending orders, and process credits/returns. Use tools such as VIPS, Trim, and D2comm, handle order transfers and related documentation, and create order workflows and automation to improve service performance and efficiency.

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Avery Dennison
Avery Dennison
1 day ago

Officer, Order Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Support customer service operations by ensuring accurate order entry, maintaining system data integrity, and processing orders seamlessly across multiple platforms. Maintain quality of entered information and dates, follow up on pending orders, and process credits/returns. Use tools such as VIPS, Trim, and D2comm, handle order transfers and related documentation, and create order workflows and automation to improve service performance and efficiency.
Location: Dhaka
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support customer service representatives with order entry.
  • •Enter and maintain accurate information and dates in the system.
  • •Follow up on pending orders by end dates and provide feedback on discrepancies to the CSR team.
  • •Process system credits and/or returns while meeting efficiency standards and update customer reports.
  • •Process and manage orders across specified Oracle and order entry platforms, including order transfers and related workflow/automation tasks.

Key Requirements

  • •Business graduate from a reputed university.
  • •Freshers are encouraged to apply.
  • •1–2 years of experience in service industries, preferably in compliant factories.
  • •Positive attitude toward managing customer relationships.
  • •Strong communication, negotiation, and planning skills, with willingness to travel to customer factory locations.
Experience:Service industries
Education:Bachelor's
Skills:CommunicationNegotiationPlanningCustomer relationship managementPositive attitude
Languages:English
Tech Stack:VIPSTrimD2commOracleOracle BDPOracle BDCOracle BDAVD APPZoomZoom CaptureCPQ LiveVS003OLD d2comNew d2comACSPO release sitesMarketplaceAJKSRMAREP

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn