Service Onboarding Training Specialist (Automotive Aftersales)

Lucid Motors
United States
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 3-5 yearsSkills: ["Presentation","Facilitation","Communication","Interpersonal skills","Problem-solving"]

Design, launch, and continuously improve an onboarding experience for new hires in Lucid’s service centers, including technicians, advisors, parts advisors, service managers, and support staff. Deliver onboarding via in-person, virtual, and e-learning formats, develop training content (manuals, presentations, videos), and coach teams in the field. Coordinate system access and support new employees through their first 90 days, using feedback to close knowledge gaps and enhance training delivery.

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Lucid Motors
Lucid Motors
1 month ago

Service Onboarding Training Specialist (Automotive Aftersales)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Design, launch, and continuously improve an onboarding experience for new hires in Lucid’s service centers, including technicians, advisors, parts advisors, service managers, and support staff. Deliver onboarding via in-person, virtual, and e-learning formats, develop training content (manuals, presentations, videos), and coach teams in the field. Coordinate system access and support new employees through their first 90 days, using feedback to close knowledge gaps and enhance training delivery.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Deliver a comprehensive onboarding program (in-person, virtual, and e-learning) for new service hires.
  • •Coordinate with IT to ensure new employees have the correct system access (DMS, parts ordering, diagnostic tools) and track access approvals.
  • •Guide employees through their first 90 days with milestones, check-ins, and resources.
  • •Create training materials including manuals, presentations, videos, and e-learning modules.
  • •Work with service teams in the field to reinforce training, coach on the job, and use feedback to address knowledge gaps and improve content delivery.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysLife InsuranceDisability Coverage

Key Requirements

  • •3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).
  • •Proven experience developing and delivering operational training.
  • •Strong understanding of service processes, customer service standards, and parts management.
  • •Strong presentation and facilitation skills with the ability to engage diverse audiences.
  • •Communication, interpersonal, and problem-solving skills with attention to detail.
Experience:3-5 yearsAutomotiveElectric vehiclesEVCustomer serviceService operationsParts managementTraining
Skills:PresentationFacilitationCommunicationInterpersonal skillsProblem-solving
Languages:English
Tech Stack:DMSE-learning

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn