Practicante Customer Service (Onsite)

RTX
Mexico
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Customer inquiry management","Communication"]

Assist with follow-up for customer orders and quotes and support administration of customer requests. Handle customer inquiries including sales order status, order changes, and billing/receivables questions. Generate order and quote summaries, coordinate with Finance on invoices, and work with Inventory Planning and Shipping to facilitate deliveries. Maintain tracking and customer reports while ensuring export policy compliance and using SAP transactions and collaboration tools to meet service expectations.

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FursaFursa
RTX
RTX
1 month ago

Practicante Customer Service (Onsite)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Assist with follow-up for customer orders and quotes and support administration of customer requests. Handle customer inquiries including sales order status, order changes, and billing/receivables questions. Generate order and quote summaries, coordinate with Finance on invoices, and work with Inventory Planning and Shipping to facilitate deliveries. Maintain tracking and customer reports while ensuring export policy compliance and using SAP transactions and collaboration tools to meet service expectations.
Location: Mexico
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Assist with follow-up for orders and quotes and support administration of customer requests.
  • •Maintain customer inquiries, including sales order status, order changes, and billing/receivables questions.
  • •Generate and distribute order and quote summaries when required.
  • •Ensure export policies and procedures compliance, including license applications, export classification, and denied parties screening.
  • •Coordinate with Finance for customer invoices and with Inventory Planning and Shipping to facilitate deliveries; create and maintain customer tracking and reports.

Key Requirements

  • •Must be currently enrolled in the final semesters of an administration or related field.
  • •English proficiency and fluency (90% English level).
  • •Demonstrate problem-solving skills.
  • •Advanced knowledge of Microsoft (Word, Excel, PowerPoint).
Education:
Skills:Problem-solvingCustomer inquiry managementCommunication
Languages:English
Tech Stack:SAPMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website