RTX

2 days ago

Practicante Customer Service (Onsite)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Assist with follow-up for customer orders and quotes and support administration of customer requests. Handle customer inquiries including sales order status, order changes, and billing/receivables questions. Generate order and quote summaries, coordinate with Finance on invoices, and work with Inventory Planning and Shipping to facilitate deliveries. Maintain tracking and customer reports while ensuring export policy compliance and using SAP transactions and collaboration tools to meet service expectations.

Location: Mexico

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Intern level

Key Responsibilities

•Assist with follow-up for orders and quotes and support administration of customer requests.
•Maintain customer inquiries, including sales order status, order changes, and billing/receivables questions.
•Generate and distribute order and quote summaries when required.
•Ensure export policies and procedures compliance, including license applications, export classification, and denied parties screening.
•Coordinate with Finance for customer invoices and with Inventory Planning and Shipping to facilitate deliveries; create and maintain customer tracking and reports.

Key Requirements

•Must be currently enrolled in the final semesters of an administration or related field.
•English proficiency and fluency (90% English level).
•Demonstrate problem-solving skills.
•Advanced knowledge of Microsoft (Word, Excel, PowerPoint).

Education:

Skills:Problem-solvingCustomer inquiry managementCommunication

Languages:English

Tech Stack:SAPMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX