Senior Executive Collection - Dubai Holding Group Services (National Talent)

Manage collection activities for overdue customer accounts, contacting customers via calls and email to recover outstanding payments. Negotiate payment arrangements and settlement plans while maintaining strong customer relationships. Monitor aging buckets, track collection cases, and ensure timely follow-up and resolution of delinquent accounts. Maintain accurate interaction and payment records, prepare collection performance reports, and ensure compliance with internal policies, legal regulations, and confidentiality standards.