Relationship Specialist

Openlane
Wilmington, Raleigh
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Critical thinking","Accountability","Problem-solving","Multitasking"]

Build and strengthen relationships with independent auto dealers by providing floorplanning financing and supporting customers throughout the deal lifecycle. Manage and grow an assigned portfolio using CRM tools and queues, balancing risk while driving new growth opportunities and promotional efforts. Work autonomously with limited oversight, travel within your territory (50–75%), and use sales expertise to resolve dealer issues and support long-term business success.

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FursaFursa
Openlane
Openlane
4 days ago

Relationship Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Build and strengthen relationships with independent auto dealers by providing floorplanning financing and supporting customers throughout the deal lifecycle. Manage and grow an assigned portfolio using CRM tools and queues, balancing risk while driving new growth opportunities and promotional efforts. Work autonomously with limited oversight, travel within your territory (50–75%), and use sales expertise to resolve dealer issues and support long-term business success.
Location: Wilmington, Raleigh
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Assess business and risk situations and make decisions with little oversight.
  • •Use CRM tools and work queues to understand customer needs and manage existing accounts.
  • •Grow the portfolio organically and support promotional efforts for product campaigns and cross-platform partnerships.
  • •Manage, service, and balance risk on customer accounts.
  • •Drive new growth opportunities and support customers as part of a local team.
Travel: High travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLife Insurance

Key Requirements

  • •Minimum 3–5 years of experience in customer-facing, sales, or sales support roles.
  • •Valid driver’s license and reliable transportation.
  • •Ability and desire to frequently travel (50–75%) within the assigned market/territory.
  • •Proficiency using technology required for the role, including mobile applications and software.
  • •Ability to independently manage tasks while maintaining a strong focus on productivity and accountability to business targets.
Skills:Customer serviceCritical thinkingAccountabilityProblem-solvingMultitasking
Licenses:Driver's license
Tech Stack:CRMSalesforceGoogle WorkspaceTableauMobile applications

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn