Analyst/Sr Analyst, Customer Experience Program Management (Fort Worth, TX, US)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Time management","Attention to detail","Organization","Adaptability"]

Play a key role in the Customer Experience Program Management team by aligning commercial strategies, objectives, and success metrics across cross-functional partners. Define and track program goals using OKRs and milestones, ensuring fast, efficient program delivery. Communicate clearly with stakeholders, collaborate with teams across the company, and support senior leadership with presentation materials, visualizations, and summaries of key findings.

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American Airlines Group
American Airlines Group
2 days ago

Analyst/Sr Analyst, Customer Experience Program Management (Fort Worth, TX, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Play a key role in the Customer Experience Program Management team by aligning commercial strategies, objectives, and success metrics across cross-functional partners. Define and track program goals using OKRs and milestones, ensuring fast, efficient program delivery. Communicate clearly with stakeholders, collaborate with teams across the company, and support senior leadership with presentation materials, visualizations, and summaries of key findings.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Align teams around commercial strategies, key objectives, and success metrics, ensuring cross-functional actions are completed.
  • •Manage commercial programs by defining and tracking OKRs and milestones, ensuring speed-to-market.
  • •Foster relationships with internal counterparts across functions including Customer Experience, CRE, Airport Operations, Operations Planning & Analytics, People, and Inflight and Premium Guest Services.
  • •Create presentation materials for senior leadership, including visualizations and summaries of key findings.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceVirtual DoctorFlexible SpendingEmployee Assistance

Key Requirements

  • •Bachelor's degree or equivalent experience/training.
  • •4+ years of relevant work experience.
  • •Effectively communicate verbally and in writing to a variety of audiences.
  • •Analyze information and concisely present findings and strategies to leaders.
  • •Develop and adhere to timelines while managing projects with minimal supervision.
Experience:4+ years
Education:Bachelor's
Skills:CommunicationTime managementAttention to detailOrganizationAdaptability
Tech Stack:Microsoft OfficeExcelPowerPoint

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn