Customer Planning & Service Lead

Amcor
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Critical thinking","Adaptability","Continuous improvement","Relationship management"]

Own customer service and planning by developing collaborative solutions with supply chain, transportation, warehousing, project management, and continuous improvement teams. Use reporting and analytics to spot opportunities and improve KPIs, schedule performance, and inventory targets. Support strategic customer planning and onboarding, manage order execution and proposals like VMI or reorder points, and help mitigate customer risk during events affecting plant capacity. Coordinate presentations and plant visits to strengthen service expectations.

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FursaFursa
Amcor
Amcor
13 hours ago

Customer Planning & Service Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Own customer service and planning by developing collaborative solutions with supply chain, transportation, warehousing, project management, and continuous improvement teams. Use reporting and analytics to spot opportunities and improve KPIs, schedule performance, and inventory targets. Support strategic customer planning and onboarding, manage order execution and proposals like VMI or reorder points, and help mitigate customer risk during events affecting plant capacity. Coordinate presentations and plant visits to strengthen service expectations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Develop collaborative customer solutions using knowledge of supply chain, transportation, warehousing, project management, and continuous improvement.
  • •Drive service improvements through schedule optimization, order swaps, and material substitutions.
  • •Support strategic customer planning and execution, including onboarding and addressing service concerns or account turnarounds.
  • •Deliver customer supply chain solutions via managed project action plans (e.g., safety stocks, reorder points, VMI, business transfers, order campaigns).
  • •Analyze customer inventory and service targets; engage to mitigate customer risk during events impacting plant capacity or execution.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirement Savings

Key Requirements

  • •Bachelor’s degree strongly preferred.
  • •2+ years of experience in manufacturing, packaging, and customer service or supply chain.
  • •Knowledge of customer service / supply chain environment.
  • •Ability to communicate frequently and interact with others.
  • •Regular attendance and ability to travel domestically (about 10%).
Experience:2+ yearsManufacturingPackagingCustomer serviceSupply chain
Education:Bachelor's
Skills:CommunicationCritical thinkingAdaptabilityContinuous improvementRelationship management
Tech Stack:Reporting and analyticsKPI tracking

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn